Analiza zadovoljstva kupcev v podjetju MIK, d.o.o.

Povzetek

Ključne besede

Podatki

Jezik:	Slovenski jezik
Leto izida:	2010
Izvor:	Kranj
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	[T. Tratnik]
UDK:	005
COBISS:	6790163
Št. ogledov:	2059
Št. prenosov:	348
Ocena:	0 (0 glasov)
Metapodatki:

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Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	CUSTOMER SATISFACTION ANALYSIS IN COMPANY MIK, D.O.O.
Sekundarni povzetek:	The thesis is divided into the theoretical and the practical part. In the introduction the issue, the presentation of the environment and the methods of the work are presented. The theoretic part that follows contains in short the following conceptions: the definition of the satisfaction, the factors of the satisfactions, measuring of the satisfaction, the satisfaction and the expectations of the consumers, the definition of the services characteristic, the basic services characteristics and the quality of the services. In the next part the MIK, d.o.o company is introduced. The last, practical part shows the findings of the research about the satisfaction of the consumers that bought the products of the MIK, d.o.o. company On the basis of the research the stage of the satisfaction of the consumers was determined and on the basis of the findings the solutions were proposed.
Sekundarne ključne besede:	Satisfaction;Measuring of the satisfaction;Service;Service quality;Consumer.;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Diplomsko delo
Komentar na gradivo:	Univ. v Mariboru, Fak. za organizacijske vede
Strani:	[5] f., 32 f.
Ključne besede (UDK):	science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;management;menedžment;
ID:	11515