ǂthe ǂrole of alignment with business process management
Daila Suša-Vugec (Author), Vesna Bosilj-Vukšić (Author), Mirjana Pejić Bach (Author), Jurij Jaklič (Author), Mojca Indihar Štemberger (Author)

Abstract

Purpose – Organizations introduce business intelligence (BI) to increase their performance, but often, this initiative is not aligned with the business process management (BPM) initiative, which also aims to improve organizational performance. Although some findings from the literature indicate that BI implementation has a positive impact on organizational performance, the impact seems to be indirect. Therefore, the purpose of this study is to enhance the understanding of how BI maturity is translated into organizational performance. Alignment of BI and BPM initiatives seems one possible way for creating business value with BI, particularly because BI enables process performance measurement and management, which allows the BI initiative to become more business focused. Design/methodology/approach – A questionnaire was prepared and used to collect data in Croatian and Slovenian organizations with more than 50 employees. A BI–BPM alignment measurement instrument was developed for the purpose of this study using the recommended process of scale development and validation. A total of 185 responses were analyzed by the structural equation modeling technique. Findings – Our results provide evidence that the effect of BI on organizational performance is fully mediated by alignment of BI and BPM initiatives, and therefore, BI business value can be generated through the use of common terminology and methodologies, as well as a strong communication between BI and BPM experts, managers and teams in order to coordinate the two initiatives. Originality/value – This study has responded to the call for better understanding of how the impact of BI on organization performance is realized. It confirmed that BI and BPM initiatives should be aligned in order to give BI a business value.

Keywords

management;poslovni proces;poslovna inteligenca;poslovanje podjetja;business process;business intelligence system;company performance;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UL EF - Faculty of Economics
UDC: 659.2:004
COBISS: 25625574 Link will open in a new window
ISSN: 1758-4116
Parent publication: Business process management journal
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Downloads: 1174
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Other data

Secondary language: Slovenian
Secondary keywords: management;poslovni proces;poslovna inteligenca;poslovanje podjetja;
Type (COBISS): Article
Pages: str. 1709-1730
Volume: ǂVol. ǂ26
Issue: ǂiss. ǂ6
Chronology: 2020
DOI: 10.1108/BPMJ-08-2019-0342
ID: 11539755