Uporabniška izkušnja rešitve ERP v javni upravi

študija primera

Maruška Dvoršak (Author), Simona Sternad (Mentor)

Abstract

V magistrskem delu smo raziskovali, kako pomembno vlogo ima dobra uporabniška izkušnja pri uvedbi nove rešitve ERP. Ugotovili smo, da samo dobra rešitev ERP ni dovolj, da jo bodo uporabniki sprejeli, z veseljem uporabljali ter tako bili bolj učinkoviti pri svojem delu. Večina uporabnikov žal nima potrebnega predznanja. Rešitve ERP pa so velikokrat prezapletene, da bi jih običajni uporabniki znali uporabljati, zato morajo biti enostavne za uporabo. Tako smo ugotovili, da igra odločilno vlogo za učinkovito uporabo rešitev ERP dobra uporabniška izkušnja. Le-ta uporabniku lahko omogoči prijaznejšo in enostavnejšo uporabo programske opreme, ter posledično večjo učinkovitost in zadovoljstvo pri delu. V magistrskem delu smo se osredotočili na uporabniško izkušnjo rešitve ERP v javni upravi. V študiji primera smo izvedli anketni vprašalnik za ocenitev uporabniške izkušnje rešitve ERP Cadis poslovanje. Anketirali smo zaposlene enega izmed oddelkov v občini x, kjer uporabljajo rešitev ERP Cadis poslovanje.

Keywords

informacijske rešitve;ERP;uporabniške izkušnje;javna uprava;študije primerov;

Data

Language:	Slovenian
Year of publishing:	2021
Typology:	2.09 - Master's Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	M. Dvoršak
UDC:	004.77
COBISS:	90170627
Views:	236
Downloads:	44
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	User experience of ERP solution in public administration: case study
Secondary abstract:	In master's thesis we research the importance of good user experience on the implementation of a new ERP solution. We determined that only a good ERP solution is not enough, for the users to accept it, use it with joy and do their work more efficiently. Unfortunately, most users often lack sufficient knowledge. Furthermore ERP solutions are often too complex for the average users to know how to use it. Therefore ERP solution must be easy to use. We determined that good user experience have the decisive role for effective use of the ERP solution. User experience makes the software more friendly and easy to use, so the users are more efficient and satisfied by their work. In the master's thesis we focused on the user experience of ERP solution in public administration. In case study we have perform a questionnaire to evaluate the user experience of ERP solution Cadis business. With the survey we have interview employees one of the departments in municipality x, where they use ERP solution Cadis business.
Secondary keywords:	user experience;enterprise resource planning (ERP);public administration;ERP solution Cadis business;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	III, 69 str., 6 str. pril.
ID:	12378696