Amy Van Looy (Author), Peter Trkman (Author), Els Clarysse (Author)

Abstract

Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such a development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, this study relies on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, the results help organizations give their managerial efforts a focus by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.

Keywords

podjetje;poslovni proces;uspešnost poslovanja;enterprises;business process business process;business efficiency;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UL EF - Faculty of Economics
UDC: 659.2:004
COBISS: 62817027 Link will open in a new window
ISSN: 2363-7005
Views: 315
Downloads: 42
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: Slovenian
Secondary keywords: podjetje;poslovni proces;uspešnost poslovanja;
Type (COBISS): Article
Embargo end date (OpenAIRE): 2022-05-12
Pages: str. 133-147
Issue: ǂVol. ǂ64
Chronology: 2022
DOI: 10.1007/s12599-021-00700-4
ID: 12994067