Stili vodenja v povezavi z zadovoljstvom bolnikov

(magistrsko delo)

Katarina Grm (Author), Mateja Lorber (Mentor)

Abstract

Uvod: Od stila vodenja, ki ga prevzame vodja v zdravstveni negi, so odvisni zadovoljstvo bolnikov in drugi kazalniki kakovosti v zdravstveni negi. Namen magistrskega dela je bil raziskati prevladujoči stil vodenja in povezanost le-tega z zadovoljstvom bolnikov. Raziskovalne metode: Uporabljena je bila kvantitativna metodologija raziskovanja. Kot raziskovani instrument sta bila uporabljena dva validirana vprašalnika: vprašalnik multifaktorskega vodenja in vprašalnik zadovoljstva bolnikov s kakovostjo zdravstvene nege. V raziskavi je sodelovalo 179 medicinskih sester in tehnikov zdravstvene nege, ki niso na vodilnih delovnih položajih, in 168 bolnikov. Raziskava je potekala na eni izmed klinik v zdravstveni instituciji na severovzhodu Slovenije. Podatki so bili statistično obdelani s programom SPSS. Za preverjanje hipotez smo uporabili Binomski test in Mann-Whitneyev U-test. Rezultati: Na večini (80 %) raziskovanih oddelkov je prisoten transformacijski stil vodenja. Bolniki so bili najmanj zadovoljni (povprečna vrednost = 3,30) z obveščanjem svojcev, prijateljev glede stanja in potreb ter truda medicinskih sester, da so zagotovile, da so lahko svojci, prijatelji pomagali pri njihovi negi in zdravljenju. Najvišje (povprečna vrednost = 4,13) so bolniki ocenili odzivnost, hitrost medicinskih sester, ko so jo potrebovali. Razprava in sklep: V raziskavi je bilo ugotovljeno, da je na oddelkih, kjer je prisotno transformacijsko vodenje, stopnja zadovoljstva bolnikov večja kot na oddelkih, kjer je prisotno transakcijsko vodenje. Od stila vodenja je odvisno zadovoljstvo zaposlenih in bolnikov. Zadovoljnejši zaposleni so uspešnejši in učinkovitejši na delovnem mestu, kar pripomore k večji kakovosti in večjemu zadovoljstvu uporabnikov storitev.

Keywords

stili vodenja;zadovoljstvo bolnikov;zdravstvena nega;kakovost zdravstvene nege;

Data

Language:	Slovenian
Year of publishing:	2021
Typology:	2.09 - Master's Thesis
Organization:	UM FZV - Faculty of Health Sciences
Publisher:	[K. Grm]
UDC:	316.46.058:614.2(043.2)
COBISS:	87109891
Views:	318
Downloads:	72
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Leadership styles in relation to patient satisfaction
Secondary abstract:	Introduction: Patient satisfaction and other quality indicators in nursing depend on the leadership style adopted by the manager in nursing. The purpose of the master's thesis was to explore the prevailing leadership style and its relationship with patient satisfaction. Research Methods: Quantitative research methodology was used. Two validated questionnaires were used as the researched instrument: Multifactor Leadership Questionnaire and Patient Satisfaction with Nursing Care Quality Questionnaire. The study involved 179 non-senior nurses and nursing technicians and 168 patients. The research was conducted at one of the clinics in a medical institution in northeastern Slovenia. The data were statistically processed with the SPSS program. The Binomial test and the Mann-Whitney U test were used to test the hypotheses. Results: In most (80%) of the surveyed departments, a transformational leadership style is present. Patients were the least satisfied (mean = 3.30) with informing relatives, friends about the condition and needs, and the efforts of nurses to ensure that relatives, friends could help with their care and treatment. The highest (mean = 4.13) patients rated the response, the speed of the nurses when they needed it. Conclusion: It was found that in departments where transformational leadership is present, the level of patient satisfaction is higher than in departments where transactional leadership is present. Satisfaction of employees and patients depends on the leadership style. More satisfied employees are more successful and efficient on the workplace, which contributes to higher quality and greater satisfaction of service users.
Secondary keywords:	leadership styles;patient satisfaction;nursing;quality of nursing care;Leadership;Nurses;Patient satisfaction;Vodenje;Medicinske sestre;Zadovoljstvo bolnikov;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za zdravstvene vede
Pages:	IV, 33 str., 8 f. pril.
ID:	13496378