Model za sistematično ocenjevanje kakovosti storitev javnega prevoza

magistrsko delo

Klemen Košič (Author), Marjan Lep (Mentor), Rija Erveš (Co-mentor)

Abstract

V magistrskem delu sem na podlagi pregleda literature mednarodnih standardov, priročnikov in raziskav razvil model za ocenjevanje kakovosti javnega prevoza. Model predlaga nov koncept kvalitete storitev: kvalitetna storitev javnega prevoza je storitev, ki ponuja čim višjo občuteno hitrost potovanja za čim več potencialnih uporabnikov s čim manj resursi. Predlaga tudi nov konceptualni okvir: elementi kakovosti so horizontalno klasificirani na fizične/objektivne in psihične/subjektivne; vertikalno pa so klasificirani na elemente postaje, linije in omrežja. Model je namenjen primerjavi omrežij javnega prevoza, vrednotenju sprememb omrežja in za izvajanje monitoringa kvalitete storitev.

Keywords

ocenjevanje kakovosti storitev;prometni sistem;trajnostna mobilnost;javni prevoz;postaja;linija;omrežje;potovalne navade;EN 13816:2003;primerjalna evalvacija;magistrske naloge;

Data

Language:	Slovenian
Year of publishing:	2021
Typology:	2.09 - Master's Thesis
Organization:	UM FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
Publisher:	[K. Košič]
UDC:	656.025.2-047.7(043.2)
COBISS:	97073155
Views:	121
Downloads:	17
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	A model for systematic evaluation of public transport service quality
Secondary abstract:	In this thesis, a public transport quality evaluation model is developed based on literature review of international standards, manuals, and research. The model proposes a new concept of quality: good public transport service is a service that offers higher perceived travel speed to more potential users with less resources. It also proposes a new conceptual framework: quality elements are horizontally classified as physical/objective and psychological/subjective; and vertically classified as station, line, and network elements. The model is purposed for public transport network comparison, evaluation of network changes and for service quality monitoring.
Secondary keywords:	service quality evaluation;transport system;sustainable mobility;public transport;station;line;network;travel habits;EN 13816:2003;benchmarking;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za gradbeništvo, prometno inženirstvo in arhitekturo, Prometno inženirstvo
Pages:	1 spletni vir (1 datoteka PDF (XV, 169 f.))
ID:	14127162