diplomsko delo
Karmina Sužnik (Author), Iztok Kolar (Mentor)

Abstract

Javni zavodi z zdravstveno dejavnostjo izvajajo nepridobitne dejavnosti s področja zdravstva. Financira jih večinoma državni proračun oziroma Zavod za zdravstveno zavarovanje Slovenije, in sicer iz naslova obveznega zdravstvenega zavarovanja ter dopolnilnih zdravstvenih zavarovanj. Javni zavodi z opravljanjem svoje dejavnosti dosegajo le malo lastnega presežka prihodkov nad odhodki, a morajo pridobljena sredstva kljub temu porabiti karseda učinkovito in uspešno. Uspešno poslovanje pomeni doseganje zadanih ciljev, učinkovito poslovanje pa doseganje teh ciljev čim bolj racionalno. Uspešnost in učinkovitost se načeloma spremljata s pomočjo finančnih kazalnikov, ki pa v javnih zavodih ne prikažejo celovite slike poslovanja, zato je treba uporabiti tudi nefinančne kazalnike in informacije za presojo poslovanja, npr. merjenje zadovoljstva uporabnikov. Za spremljanje uspešnosti in učinkovitosti poslovanja javnih zavodov z zdravstveno dejavnostjo moramo zbrati in presojati posebne vidike poslovanja, med katere lahko štejemo zadovoljstvo pacientov in javnih uslužbencev, čakalne dobe, realizacijo delovnega programa itd. Ravno po teh nefinančnih kazalnikih se spremljanje uspešnosti in učinkovitosti v javnih zavodih najbolj razlikuje od spremljanja v gospodarskih družbah. Rezultati analize primera kažejo nekoliko manj uspešno in učinkovito poslovanje Zdravstvenega doma X v času covida-19 v primerjavi s preteklimi leti.

Keywords

učinkovitost;uspešnost;kazalniki;javni zavodi;zdravstveni domovi;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UM EPF - Faculty of Economics and Business
Publisher: K. Sužnik
UDC: 005.336:614.2
COBISS: 125373443 Link will open in a new window
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Other data

Secondary language: English
Secondary title: Peculiarities of measuring business effectiveness and efficiency of public organizations on example of Health organization X
Secondary abstract: Public healthcare institutions conduct non-profit activities in the field of healthcare. They are predominantly financed by the state budget or the Health Insurance Institute of Slovenia, specifically from compulsory health insurance and supplementary health insurance. By conducting their activities, public institutions generate a low surplus of their own income over expenses, but they must nevertheless use the received funds efficiently and effectively. Effectiveness means achieving the set goals, while efficiency means achieving these goals as rationally as possible. Effectiveness and efficiency are generally monitored with the help of financial indicators, but these do not show a comprehensive picture of operations in public institutions, so it is also necessary to use non-financial indicators and information to assess operations, e.g. measuring user satisfaction. To define effectiveness and efficiency of public healthcare institutions, we must also look at species aspects of operations, which include patient satisfaction, satisfaction of civil service employees, waiting times, implementation of work programme, etc. It is in terms of these non-financial indicators that monitoring of effectiveness and efficiency in public institutions differs most from that in commercial companies. The results of the case analysis show a somewhat less effective and efficient operation of Health Centre X during the COVID-19 pandemic compared to previous years.
Secondary keywords: efficiency;performance;pecularities;public organization;health organizations;indicators;
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages: III, 48 str.
ID: 15951321