doktorska disertacija
Eva Krhač (Author), Tomaž Kern (Mentor), Matjaž Roblek (Co-mentor)

Abstract

Prilagajanje organizacijskih sistemov spremembam v okolju je nujna stalnica. Organizacijske spremembe zahtevajo določen čas in resurse, ki bi jih bilo sicer mogoče uporabiti za izvajanje temeljne dejavnosti. Krepijo se vprašanja, povezana z dejanskim vplivom učinkov organizacijskih sprememb na konkurenčnost organizacijskih sistemov. Odgovor lahko poiščemo v različnih pristopih uvajanja sprememb. V disertaciji smo se omejili na procesne pristope, kjer analiziramo in izboljšujemo poslovne procese, čemur sledi implementacija sprememb v organizacijski sistem in prilagajanje ostalih vidikov organizacije. V spirali spreminjajočih se poslovnih zahtev in ponavljajočih vprašanj je potrebno razumeti cilje sprememb in dejanske spremembe v poslovnih procesih, ki jih dosežemo z metodami in tehnikami, znotraj različnih pristopov izboljševanja poslovnih procesov. Namen pričujoče raziskave je ugotoviti uporabnost in koristi metod in tehnik izboljševanja poslovnih procesov ter potrditi, da je od njihove uporabe pomembno odvisno izboljšanje učinkovitosti organizacijskih sistemov. V prvem delu raziskave je opravljen poglobljen pregled dostopne literature s področja obvladovanja poslovnih procesov. Pri tem so podrobno pregledani pojmi analize in izboljševanja poslovnih procesov ter na podlagi tega izbrani relevantni pristopi, metode in tehnike. Na tej osnovi je bil za izvedbo mednarodne raziskave oblikovan spletni anketni vprašalnik. Za relevantnost raziskave je bil oblikovan in verificiran vzorec respondentov. V raziskavi je sodelovalo 213 organizacijskih sistemov iz Slovenije, Hrvaške, Nemčije in Švedske. Na podlagi opravljene analize rezultatov anketnega vprašalnika je potrjena osnovna teza raziskave vzročno-posledične povezave pozitivnega vpliva metod in tehnik izboljševanja poslovnih procesov na učinkovitost organizacijskih sistemov. Ugotovljeno je, da na izboljšanje učinkovitosti organizacijskih sistemov najbolj vplivajo naslednje metode in tehnike (navedene so po pozitivnem vplivu padajoče): Process Mapping/Process Modelling, Benchmarking, 5S, Failure Mode and Effect Analysis in Brainstorming. Zaključek raziskave predstavlja referenčni model uporabnosti in koristi metod in tehnik izboljševanja poslovnih procesov.

Keywords

izboljšave;poslovni procesi;

Data

Language: Slovenian
Year of publishing:
Typology: 2.08 - Doctoral Dissertation
Organization: UM FOV - Faculty of Organizational Sciences
Publisher: [E. Krhač Andrašec]
UDC: 005.6
COBISS: 143563523 Link will open in a new window
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Downloads: 3
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Other data

Secondary language: English
Secondary title: Business process improvement methods and techniques and their impact on the efficiency of organizational systems
Secondary abstract: Adapting organizational systems to changes in the environment is necessary and inevitable. Organizational changes require time and resources that could otherwise be used to carry out the core activities. Questions are raised about the impact of organizational changes on the competitiveness of organizational systems. The answer can be found in different approaches to change implementation. In the dissertation, we limited ourselves to process approaches, by which we analyze and improve business processes, followed by implementing changes in the organizational system and adapting other aspects of the organization. In the interrelationship of changing business requirements and recurring questions, it is necessary to understand the goals of changes and the actual changes in business processes, which we achieved through methods and techniques within different approaches for improving the processes. The present research aims to determine the applicability and benefits of business process improvement methods and techniques and confirm that improving the efficiency of organizational systems depends on their use. The first part of the research executed an in-depth review of the available literature on business process management. The terms of business process analysis and improvement are examined in detail; based on this, relevant approaches, methods, and techniques are selected. On this basis, an online questionnaire was designed to conduct international research. For the relevance of the research, a sample of respondents was developed and verified; 213 organizational systems from Slovenia, Croatia, Germany, and Sweden participated in the research. Based on the analysis of the questionnaire results, the basic thesis of causal consequences of the positive impact of business process improvement methods and techniques on the efficiency of organizational systems is confirmed. The following methods and techniques have been found to improve organizational system efficiency significantly (listed in descending order of positive impact): Process Mapping/Process Modelling, Benchmarking, 5S, Failure Mode and Effect Analysis, and Brainstorming. The research conclusion provides a reference model of usability and the benefits of business process improvement methods and techniques.
Secondary keywords: Poslovodenje;Učinkovitost (upravljanje);Univerzitetna in visokošolska dela;
Type (COBISS): Doctoral dissertation
Thesis comment: Univ. v Mariboru, Fak. za organizacijske vede
Pages: V, 163 f.
ID: 15951815