Impact of Covid-19 on the digitalisation of administrative procedures

lessons from Slovenian administrative units

Polonca Kovač (Author), Lan Umek (Author), Dejan Ravšelj (Author), Aleksander Aristovnik (Author)

Abstract

The Covid-19 pandemic has transformed our society, with administrative procedures - as relationships between public authorities and citizens and businesses - being no exception. Still, the innovative digitalisation of such procedures means the 58 administrative units across Slovenia have been able to develop a responsive administrative system. Using normative, descriptive and statistical research methods, the article identifies the relevant drivers and barriers, like user demands leading to a more responsive service, the lack of legal bases, and the top-down approach discouraging progress. Correlation analysis shows that digitalisation also holds important positive implications for the principles of good governance. Moreover, larger administrative units are more likely to achieve a higher degree of digitalisation and hence better public governance. The findings are useful for designing evidence-based public policies to properly respond to pandemic-associated challenges.

Keywords

public administration;administrative procedures;Covid-19;good public governance;innovation;digitalisation;Slovenia;

Data

Language:	English
Year of publishing:	2021
Typology:	1.01 - Original Scientific Article
Organization:	UL FU - Faculty of Administration
UDC:	35:004:616-036.22(497.4)
COBISS:	77852419
ISSN:	0040-3598
Views:	58
Downloads:	6
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	Slovenian
Secondary title:	Vpliv covida-19 na digitalizacijo upravnih postopkov
Secondary abstract:	Pandemija Covida-19 je preoblikovala našo družbo, vključno z upravnimi postopki kot razmerji med oblastmi ter državljani in podjetji. Prek njihove inovativne digitalizacije pa je v 58 upravnih enotah v Sloveniji prišlo do razvoja odzivnega upravnega sistema. Z uporabo normativne, deskriptivne in statistične raziskovalne metode so opredeljeni dejavniki in ovire na področju, med prvimi zlasti zahteve strank, med drugimi pa manko pravnih podlag in z vrha vodene organizacije. Rezultati korelacijske matrike kažejo, da ima digitalizacija tudi pomembne pozitivne učinke na načela dobrega upravljanja. Nadalje večje enote lažje uvajajo višjo stopnjo digitalizacije in s tem boljše javno upravljanje. Ugotovitve so uporabne za oblikovanje na dokazih temelječih javnih politik za ustrezen odziv na pandemijo.
Secondary keywords:	javna uprava;upravni postopki;Covid-19;dobro javno upravljanje;inovativnost;digitalizacija;Slovenija;
Type (COBISS):	Article
Pages:	str. 652-669, 693-694
Volume:	ǂLetn. ǂ58
Issue:	posebna št.
Chronology:	sep. 2021
DOI:	10.51936/tip.58.specialissue.652-669
ID:	16137632