magistrsko delo
Maja Jelenc (Author), Liljana Rihter (Mentor)

Abstract

V svojem magistrskem delu sem raziskovala organizacijo izvajanja storitev na centrih za socialno delo. Zanimalo me je, kako fleksibilna je organizacija dela socialnih delavk. Raziskovala sem, kako pogosto socialne delavke napredujejo na svojem delovnem mestu in pod katerimi pogoji. Zanimalo me je tudi, kako pogosto se socialne delavke udeležujejo izobraževanj in usposabljanj na delovnem mestu, v kolikšni meri so dostopna, kaj jih pri tem omejuje ter kaj ocenjujejo kot dobro prakso možnosti izobraževanja. Prav tako me je zanimalo, kaj jim na delovnem mestu predstavlja podporo in pomoč ter kateri dejavniki na delovnem mestu so za njih podporni in kateri jih omejujejo za ustrezno opravljanje dela. V teoretičnem delu sem opredelila organizacijo in management in predstavila organizacijo javne uprave. V nadaljevanju sem predstavila fleksibilizacijo dela. V tretjem poglavju sem predstavila centre za socialno delo, kjer sem se osredotočila na področja delovanja centrov za socialno delo, zakonodajo, organizacijo in delovni čas. V zadnjem poglavju pa sem predstavila socialno delo na centrih za socialno delo, kjer sem se še posebej osredotočila na temeljne vrednote, koncepte socialnega dela in na naloge socialnih delavcev. V empiričnem delu sem predstavila pridobljene rezultate raziskave. Raziskava je bila kvalitativna, pri čimer je bil vzorec neslučajnostni, priročni. V raziskavi je sodelovalo devet socialnih delavk, zaposlenih na področjih izvajanja storitev prve socialne pomoči, osebne pomoči in pomoči družini za dom. Ugotovila sem, da k socialnih delavkam, ki opravljajo samo storitve prve socialne pomoči, uporabniki prihajajo nenajavljeni. K zaposlenim socialnim delavkam, ki izvajajo ostale storitve oz. opravljajo delo na drugih področjih, pa uporabniki prihajajo v večini najavljeni. Pri tem so nekatere socialne delavke delo z nenajavljenimi uporabniki označile kot prednost, druge pa kot omejitev pri izvajanju dela. Opazila sem tudi, da zaposlena, ki opravlja storitve osebne pomoči, opravlja zelo malo dela na terenu, v primerjavi z ostalimi. Ugotovila sem tudi, da z daljšo delovno dobo socialnih delavk razporeditev delovnega časa vse bolj vpliva na njihovo zdravje in počutje in vse pogosteje zaznavajo stres. Kar se tiče možnosti izobraževanja in napredovanja na delovnem mestu, sem ugotovila, da so socialne delavke večinoma nezadovoljne. Pri tem so zaposlene z enajstimi leti delovne dobe ali več v preteklosti hitreje napredovale, saj so bili pogoji napredovanja ugodnejši za zaposlene. Po daljši delovni dobi sedaj na delovnem mestu tako nimajo več možnosti napredovanja. Razlogi za nezadovoljstvo so torej v tem, da z izobraževanjem socialne delavke pridobijo malo točk, kar jim ne omogoča hitrejšega napredovanja. Kar se tiče podpornih in nepodpornih dejavnikov, sem ugotovila, da podporo socialnim delavkam v večini predstavljajo odnosi s sodelavci, kot nepodporne dejavnike pa so v večini izpostavile veliko količino dela in zakonodajo.

Keywords

fleksibilizacija;organizacija;centri za socialno delo;storitve;prva socialna pomoč;osebna pomoč;pomoč družini za dom;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UL FSD - Faculty of Social Work
Publisher: [M. Jelenc]
UDC: 364.4:3.088.7
COBISS: 146852355 Link will open in a new window
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Downloads: 56
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Other data

Secondary language: English
Secondary title: Organization of the provision of services at centres of social work.
Secondary abstract: In my master’s thesis, I researched the organisation of performing services at social work centres. I was interested in the flexibility of the organisation of social workers’ work. I looked at the frequency of social workers’ promotions in their workplaces, and under what conditions that happens. I was also interested in how often social workers attend education and trainings in their workplace, how accessible they are, what are the limitations and what social workers perceive as good practice when it comes to education possibilities. Additionally, I looked at the help and support in their workplaces as well as the supporting and the limiting factors to the appropriate performance of their work. In the theoretical part, I defined the organisation and management, and presented the public administration organisation. Next, I presented the flexibilisation of work. In the third chapter, I presented social work centres, where I focused on the areas of operation, legislation, organisation, and working time. In the final chapter, I presented social work at social work centres, where I focused especially on fundamental values, the concepts of social work and social workers’ tasks. In the empirical results chapter, I presented the results of my survey. The survey was qualitative, with the nonprobability convenience sample of social workers employed at social work centres. Nine social workers, employed in the area of providing first social aid, personal care and home care, participated in the survey. I found that people visit social workers who only perform first social aid services without a prior appointment. However, people mainly visit the other social workers after having made an appointment. Some social workers consider their clients showing up without appointments an advantage, while other consider it a hindrance to their work. I also observed that employees performing only personal care services do very little terrain work compared to the others. I further discerned that, as social workers’ years of service add up, the organisation of their working time affects their health and general well-being more and more, and they feel stressed more often. As far as training and promotion possibilities are concerned, I found that social workers are mostly dissatisfied with the system. The workers employed for eleven years or longer had advanced in their careers more quickly in the past due to the promotion conditions being more easily accessible to employees. Now there are no more promotions available to them. The reasons for their dissatisfaction, therefore, stem from them obtaining very few points from training and education, which does not allow them to advance. When it comes to supporting and non-supporting factors, I observed most of the support for social workers comes from interpersonal relationships with co-workers, while they highlighted copious amounts of work and the current legislature as non-supporting factors.
Secondary keywords: flexibilisation;organisation;social work centres;first social aid;personal care;home care;
Type (COBISS): Master's thesis/paper
Study programme: 0
Embargo end date (OpenAIRE): 1970-01-01
Thesis comment: Univ. v Ljubljani, Fakulteta za socialno delo
Pages: 165 str.
ID: 17179933