Analiza zaznavanja dejavnikov zadovoljstva slovenskih turističnih vodnikov in spremljevalcev

Abstract

V prispevku avtor proučuje različne teorije zadovoljstva pri delu, proučevano aplicira na turistične vodnike in spremljevalce, ki jih zaradi narave dela označi za zelo specifično skupino delavcev, kar tudi utemelji s posebnostmi, vezanimi na delo in delovno okolje. V prispevku prikaže in analizira rezultate anketiranja, opravljenega med 235 vodniki in spremljevalci, kar predstavlja 14,25 % celotne populacije. V analizi potrdi domnevo, da na zadovoljstvo vodnikov in spremljevalcev pri delu ne vplivajo tipični dejavniki zadovoljstva, in ugotovi, da so za vodnike in spremljevalce najpomembnejši dejavniki: etičnost in profesionalnost v organizaciji, povratno informiranje, delovni prostor, izvajanje reda in discipline, možnost razvoja kompetenc, možnost ustvarjalnega dela ter izzivi pri delu.

Keywords

zadovoljstvo;delo;turistični vodniki;turizem;

Data

Language:	Slovenian
Year of publishing:	2011
Typology:	1.01 - Original Scientific Article
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	Društvo ekonomistov Maribor
UDC:	331.101.32:338.48-051(497.4)
COBISS:	10577692
ISSN:	0547-3101
Parent publication:	Naše gospodarstvo
Views:	341
Downloads:	30
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Analysis of perceived factors influencing Slovenian tour guides' and tour managers' job satisfaction
Secondary abstract:	In this article, the author examines various job satisfaction theories and applies this theoretical knowledge to tour guides and tour managers, presuming that due to the specifics of the work and work environment, this group will present special factors that influence job satisfaction. Furthermore, the author analyses a survey conducted among 235 interviewees, representing 14.25 percent of the entire population. In the analysis, the author confirmed hypothesis that job satisfaction of tour guides and tour managers is influenced by atypical factors; the most influential factors found in this survey are ethics and professionalism within organizations, reverse apprising, work space, discipline, potential for competency development, potential for creative work, and job challenges.
URN:	URN:NBN:SI:DOC-8VPABDPL
Type (COBISS):	Not categorized
Pages:	str. 26-34
Volume:	Letn. 57
Issue:	št. 1/2
Chronology:	2011
ID:	1728135