Language: | Slovenian |
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Year of publishing: | 2004 |
Typology: | 1.02 - Review Article |
Organization: | UL BF - Biotechnical Faculty |
Publisher: | Zveza društev inženirjev in tehnikov gozdarstva in lesarstva Slovenije |
UDC: | 658.512:658.562 |
COBISS: | 1146761 |
ISSN: | 0024-1067 |
Parent publication: | Les |
Views: | 1268 |
Downloads: | 240 |
Average score: | 0 (0 votes) |
Metadata: |
Secondary language: | English |
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Secondary title: | Quality functions deployment method |
Secondary abstract: | In the article the method of quality functions deployment is described. The method is used in the process of developing a new product or service. The basic chart named "House of Quality" is described and explained. There are documented customers requirements and their importance; technical characteristics of the product and their relationships with customer requirements; correlations between technical characteristics; competitive benchmarking of fulfilling the customer's requirements and competitive benchmarking of technical characteristics of studied product and its competitors. The whole procedure of translating the customer requirements and needs into technical characteristics of product is presented step by step. The dependence of customer satisfaction upon on degree of achieving his satisfaction is described in details. Possibility of introducing the method of quality functions deployment in practice and benefits with using it is also presented. |
Secondary keywords: | development and improvement of products;quality functions deployment;house of quality;Kano model;customer requirements;technical characteristics; |
URN: | URN:NBN:SI |
Type (COBISS): | Not categorized |
Pages: | str. 10-18 |
Volume: | ǂLet. ǂ56 |
Issue: | ǂŠt. ǂ1/2 |
Chronology: | 2004 |
ID: | 1743751 |