Simona Sternad (Author), Sandra Jordan (Author), Samo Bobek (Author)

Abstract

Document management systems (DMS) have become an important topic regarding digital transformation in organizations because they enable paperless business, speed up processes, lower business costs, and support sustainability activities in organizations. DMSs should be considered as green technology and also as technology crucial for green digital transformation. Sustainability is becoming increasingly crucial for organizations and society, and DMSs, along with paperless business, can contribute to the sustainable orientation of organizations. However, the problem with DMS implementations is that they often fail and that DMS users often use DMSs at a basic level, which means that, among other things, they still prefer to print documents rather than use electronic documents. A framework that can contribute to a better implementation and a higher level of use of DMSs, which both lead to a more green digital transformation of the organization, represents an organization's maturity. We used the Process and Enterprise Maturity Model (PEMM) to assess the organization's maturity level concerning the DMS' life cycle. Findings are presented from the research study. The research study was based on a questionnaire and collected data from DMS users. The research study showed that an organization's maturity impacts the DMS' life cycle. Organizations that manage the DMS' life cycle will better cope with digital transformation and sustainability issues related to paperless business.

Keywords

digitalization of processes;document management system (DMS);organization maturity;process maturity;life cycle;digital transformation;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM EPF - Faculty of Economics and Business
Publisher: MDPI
UDC: 659.2:004
COBISS: 169670915 Link will open in a new window
ISSN: 2071-1050
Views: 35
Downloads: 2
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: Slovenian
Secondary keywords: digitalizacija procesov;sistem za upravljanje dokumentov;razvitost organizacije;razvitost procesov;življenjski cikel;digitalna transformacija;
Type (COBISS): Scientific work
Pages: str. 1-35
Volume: ǂVol. ǂ15
Issue: ǂissue ǂ21, spec. iss., [art. no.] 15212
Chronology: 2023
DOI: 10.3390/su152115212
ID: 22925893