diplomsko delo
Simon Merlak (Author), Saša Divjak (Mentor)

Abstract

Razvoj spletnega sistema za upravljanje odnosov s strankami

Keywords

sistem za upravljanje odnosov s strankami;CRM;spletne aplikacije;računalništvo v oblaku;Boko CRM;računalništvo;visokošolski strokovni študij;diplomske naloge;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL FRI - Faculty of Computer and Information Science
Publisher: [S. Merlak]
UDC: 004(043.2)
COBISS: 8266324 Link will open in a new window
Views: 41
Downloads: 4
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: English
Secondary title: [Development of a web-based customer relationship management system]
Secondary abstract: Customer Relationship Management (CRM) is a system that provides companies with access to comprehensive information about their clients, regardless where the data is stored. It also offers users all the tools they need, to immediately use this data and findings in their activities. The 360-degree view of the customer allows users to quickly resolve their tasks and shorten the time required to process applications. In case we have a web based CRM, this also enables mobile access from anywhere at any time. In this study I tried to focus on presenting the basics of CRM systems, their features and benefits and above all, describe development, testing and implementation of a web based CRM system Boko CRM, which I was developing in the company Bokosoft, d. o. o. The thesis begins with description of normal structure and intention of CRM systems. It presents the basics of CRM and internal classification of functionality. It also describes the features related to the internet. As Boko CRM will be marketed as a service, Software as a Service (SaaS) and cloud computing are mentioned and described as well. In the main part of diploma I specify the details of my development of Boko CRM system. I present the approach to development, planning, programming, designing, testing and introduction of CRM system. I also describe the problems and pitfalls I encountered and ways in which I solved them. Final part of the thesis describes the ongoing objectives and possible additional functionality of the system that I developed.
Secondary keywords: customer relationship management;CRM;web applications;cloud computing;Boko CRM;computer science;diploma;
File type: application/pdf
Type (COBISS): Undergraduate thesis
Thesis comment: Univ. v Ljubljani, Fak. za računalništvo in informatiko
Pages: 49 str.
ID: 23936558