diplomsko delo
Jakob Keše (Author), Igor Škraba (Mentor)

Abstract

Sistem za vodenje servisnih zahtev

Keywords

OTRS;sistem vodenja servisnih zahtevkov;računalništvo;visokošolski strokovni študij;diplomske naloge;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL FRI - Faculty of Computer and Information Science
Publisher: [J. Keše]
UDC: 004.9(043.2)
COBISS: 9348180 Link will open in a new window
Views: 41
Downloads: 3
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Other data

Secondary language: English
Secondary title: System for managing service requests
Secondary abstract: The goal of the thesis is introduction of a support ticket system in a company engaged in service activity. The introduction presents typical practical problems the company encounters on daily basis. The central part of the thesis describes possible solutions for the mentioned problems and the best one is selected. The support ticket system is presented and the selection of open source solution, which was introduced in the company. OTRS Help Desk solution is presented along with the installation procedures and explanation of the user interface. System adjustments and practical system use are also presented. The conclusion presents the advantages and weaknesses of the system and possible expansions.
Secondary keywords: OTRS;support ticket system;computer science;diploma;
File type: application/pdf
Type (COBISS): Undergraduate thesis
Thesis comment: Univ. v Ljubljani, Fak. za računalništvo in informatiko
Pages: 30 str.
ID: 24142515