diplomsko delo
Jakob Keše (Avtor), Igor Škraba (Mentor)

Povzetek

Sistem za vodenje servisnih zahtev

Ključne besede

OTRS;sistem vodenja servisnih zahtevkov;računalništvo;visokošolski strokovni študij;diplomske naloge;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UL FRI - Fakulteta za računalništvo in informatiko
Založnik: [J. Keše]
UDK: 004.9(043.2)
COBISS: 9348180 Povezava se bo odprla v novem oknu
Št. ogledov: 41
Št. prenosov: 3
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: System for managing service requests
Sekundarni povzetek: The goal of the thesis is introduction of a support ticket system in a company engaged in service activity. The introduction presents typical practical problems the company encounters on daily basis. The central part of the thesis describes possible solutions for the mentioned problems and the best one is selected. The support ticket system is presented and the selection of open source solution, which was introduced in the company. OTRS Help Desk solution is presented along with the installation procedures and explanation of the user interface. System adjustments and practical system use are also presented. The conclusion presents the advantages and weaknesses of the system and possible expansions.
Sekundarne ključne besede: OTRS;support ticket system;computer science;diploma;
Vrsta datoteke: application/pdf
Vrsta dela (COBISS): Diplomsko delo
Komentar na gradivo: Univ. v Ljubljani, Fak. za računalništvo in informatiko
Strani: 30 str.
ID: 24142515