Evaluation of key performance indicators of logistics firms

Nazlıcan Gözaçan (Author), Çisem Lafci (Author)

Abstract

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.

Keywords

analitični hierarhični proces;kazalniki uspešnosti;zastavljeni cilji;celoten menedžment kakovosti;analytic hierarchy process (AHP);key performance indicators (KPI);SMART goal setting;total quality management;

Data

Language:	English
Year of publishing:	2020
Typology:	1.01 - Original Scientific Article
Organization:	UM FL - Faculty of Logistics
UDC:	005
COBISS:	130040067
ISSN:	2232-4968
Views:	26
Downloads:	0
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	Slovenian
Secondary keywords:	analitični hierarhični proces;kazalniki uspešnosti;zastavljeni cilji;celoten menedžment kakovosti;
Type (COBISS):	Article
Pages:	str. 24-32
Volume:	ǂVol. ǂ11
Issue:	ǂiss. ǂ1
Chronology:	Feb. 2020
DOI:	10.2478/jlst-2020-0002
ID:	24791879