Nazlıcan Gözaçan (Avtor), Çisem Lafci (Avtor)

Povzetek

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.

Ključne besede

analitični hierarhični proces;kazalniki uspešnosti;zastavljeni cilji;celoten menedžment kakovosti;analytic hierarchy process (AHP);key performance indicators (KPI);SMART goal setting;total quality management;

Podatki

Jezik: Angleški jezik
Leto izida:
Tipologija: 1.01 - Izvirni znanstveni članek
Organizacija: UM FL - Fakulteta za logistiko
UDK: 005
COBISS: 130040067 Povezava se bo odprla v novem oknu
ISSN: 2232-4968
Št. ogledov: 26
Št. prenosov: 0
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Slovenski jezik
Sekundarne ključne besede: analitični hierarhični proces;kazalniki uspešnosti;zastavljeni cilji;celoten menedžment kakovosti;
Vrsta dela (COBISS): Članek v reviji
Strani: str. 24-32
Letnik: ǂVol. ǂ11
Zvezek: ǂiss. ǂ1
Čas izdaje: Feb. 2020
DOI: 10.2478/jlst-2020-0002
ID: 24791879