empirical evidence
Nourhan Ahmed Saad (Author), Sara El Gazzar (Author), Sonja Mlaker Kač (Author)

Abstract

The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction.

Keywords

zadovoljstvo strank;Egipt;prilagodljivost;mikro, mala in srednje velika podjetja;prakse upravljanja dobavne verige;uvedba tehnologije;customer satisfaction;Egypt;flexibility;micro, small and medium-sized enterprises;supply chainmanagement practices;technology adoption;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM FL - Faculty of Logistics
Publisher: Wiley
UDC: 005.51:658.81
COBISS: 177614339 Link will open in a new window
ISSN: 2572-3170
Views: 106
Downloads: 12
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: Slovenian
Secondary keywords: zadovoljstvo strank;Egipt;prilagodljivost;mikro;mala in srednje velika podjetja;prakse upravljanja dobavne verige;uvedba tehnologije;
Type (COBISS): Scientific work
Pages: str. 1-16
Volume: ǂVol. ǂ7
Issue: ǂissue ǂ1, [article no.] e326
Chronology: Mar. 2024
DOI: 10.1002/bsd2.326
ID: 25465021