empirical evidence
Nourhan Ahmed Saad (Avtor), Sara El Gazzar (Avtor), Sonja Mlaker Kač (Avtor)

Povzetek

The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction.

Ključne besede

zadovoljstvo strank;Egipt;prilagodljivost;mikro, mala in srednje velika podjetja;prakse upravljanja dobavne verige;uvedba tehnologije;customer satisfaction;Egypt;flexibility;micro, small and medium-sized enterprises;supply chainmanagement practices;technology adoption;

Podatki

Jezik: Angleški jezik
Leto izida:
Tipologija: 1.01 - Izvirni znanstveni članek
Organizacija: UM FL - Fakulteta za logistiko
Založnik: Wiley
UDK: 005.51:658.81
COBISS: 177614339 Povezava se bo odprla v novem oknu
ISSN: 2572-3170
Št. ogledov: 106
Št. prenosov: 12
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Slovenski jezik
Sekundarne ključne besede: zadovoljstvo strank;Egipt;prilagodljivost;mikro;mala in srednje velika podjetja;prakse upravljanja dobavne verige;uvedba tehnologije;
Vrsta dela (COBISS): Znanstveno delo
Strani: str. 1-16
Letnik: ǂVol. ǂ7
Zvezek: ǂissue ǂ1, [article no.] e326
Čas izdaje: Mar. 2024
DOI: 10.1002/bsd2.326
ID: 25465021