Večkriterijska primerjava storitev računovodskega servisa X

diplomsko delo

Melisa Horvat (Author), Vesna Čančer (Mentor)

Abstract

V diplomskem delu obravnavamo večkriterijsko primerjavo storitev računovodskega servisa X z uporabo metode analitičnega hierarhičnega procesa (AHP). Namen raziskave je bil oceniti in primerjati različne računovodske storitve glede na ključne kriterije, kot so stroški, prihodki, časovna in tehnološka učinkovitost ter zadovoljstvo strank, da bi ugotovili, katera storitev je najprimernejša. V uvodnem delu smo opredelili in predstavili problem, ki vključuje izbiro najustreznejše računovodske storitve, ter predstavili namen raziskave. V teoretičnem delu smo opredelili funkcije in pomen računovodstva ter pregledali metode odločanja, s poudarkom na metodi AHP. Poleg tega smo preučili, kako lahko ta metoda omogoča primerjavo storitev na podlagi več kriterijev hkrati. V empiričnem delu smo s pomočjo metode AHP in programa Expert Choice primerjali storitve računovodskega servisa X. Na podlagi pridobljenih podatkov je bilo ugotovljeno, da je knjiženje računov najpogosteje izbrana in najboljša storitev glede na vse obravnavane kriterije. Stroški storitve sicer niso najpomembnejši dejavnik, saj so prihodki in zadovoljstvo strank ocenjeni kot bolj ključni. Poleg tega je knjiženje računov tista storitev, ki računovodskemu servisu prinaša največ prihodkov. Potrdimo lahko, da metoda AHP ponuja celovit in učinkovit pristop k primerjanju različnih storitev. Ugotovitve raziskave omogočajo računovodskemu servisu X, da optimizira svoje storitve, izboljša zadovoljstvo strank in sprejema boljše poslovne odločitve, kar bo prispevalo k večji konkurenčnosti in uspehu na trgu.

Keywords

računovodstvo;računovodski servisi;računovodske storitve;primerjava;analitični hierarhični proces;večkriterijsko odločanje;

Data

Language:	Slovenian
Year of publishing:	2024
Typology:	2.11 - Undergraduate Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	M. Horvat
UDC:	657
COBISS:	223590659
Views:	0
Downloads:	3
Average score:	0 (0 votes)
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Other data

Secondary language:	English
Secondary title:	Multi-criteria comparison of accounting services provided by company X
Secondary abstract:	In this thesis, we address a multi-criteria comparison of the accounting services of Company X using the Analytic Hierarchy Process (AHP) method. The purpose of the research was to evaluate and compare various accounting services based on key criteria such as costs, revenues, time and technological efficiency, and customer satisfaction, in order to determine which service is the most suitable. In the introductory part, we defined and presented the problem, which involves selecting the most appropriate accounting service, and outlined the purpose of the research. In the theoretical part, we defined the functions and significance of accounting and reviewed decision-making methods, with a focus on the AHP method. Additionally, we examined how this method can facilitate the comparison of services based on multiple criteria simultaneously. In the empirical part, we compared the services of accounting Service X using the AHP method and the Expert Choice software. Based on the data obtained, it was found that bookkeeping is the most frequently chosen and best service according to all the criteria considered. The costs of the service are not the most important factor, revenues and customer satisfaction were assessed as more important. Furthermore, the bookkeeping is the service that generates the most revenue for the accounting service. We can confirm that the AHP method offers a comprehensive and effective approach to comparing different services. The findings of the research enable accounting Service X to optimize its services, improve customer satisfaction, and make better business decisions, which will contribute to greater competitiveness and success in the market.
Secondary keywords:	accounting;accounting services;comparison;analytic hierarchy process;multi-criteria decision making;Expert Choice;
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	1 spletni vir (1 datoteka PDF (V, 32 str., 3 str. pril.))
ID:	25505096