Aleksandra Pisnik Korda (Author), Boris Snoj (Author)

Abstract

Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction

Keywords

perceived quality;perceived value;satisfaction;retail banking services;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM EPF - Faculty of Economics and Business
Publisher: Faculty of management
UDC: 336.71:005.6
COBISS: 3616983 Link will open in a new window
ISSN: 1581-6311
Parent publication: Managing global transitions
Views: 949
Downloads: 51
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: Unknown
Secondary keywords: zaznana kakovost;zaznana vrednost;zadovoljstvo;bančništvo;
URN: URN:NBN:SI
Type (COBISS): Not categorized
Pages: str. 187-205
Volume: ǂVol. ǂ8
Issue: ǂno. ǂ2
Chronology: Summer 2010
Keywords (UDC): social sciences;družbene vede;economics;economic science;ekonomija;ekonomske vede;finance;finance;money;monetary system;banking;stock exchanges;denar;monetarni sistem;bančništvo;borzništvo;science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;management;menedžment;quality management;total quality management (tqm);upravljanje kakovosti;celovito upravljanje kakovosti (tqm);
ID: 30920