Ružica Boškić (Author)

Abstract

Na področju analize politik se od osemdesetih let 20. stoletja vse bolj postavlja vprašanje kakovosti storitev. Uporabniki in uporabnice postajajo vse bolj pomembni subjekti pri oblikovanju in izvajanju storitev javnih politik. Članek obravnava razloge, ki so privedli do tega in sodobne trende napodročju vključevanja uporabnikov. Med različnimi načini vključevanja sta posebej predstavljena dva najpomembnejša.Prvi je demokratični model, ki temelji na načelu državljanstva; drugi je potrošniški model, kjer je uporabnik obravnavan kot potrošnik. Vključevanje uporabnikov je obravnavano na splošno, tovrstna konceptualna izhodišča pa je možno aplicirati tudi na različne sektorske politike, kot na primer na analizo stanovanjskega področja.

Keywords

potrošniki;modeli;demokracija;storitve;Javna politika;

Data

Language: Slovenian
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UL FDV - Faculty of Social Sciences
UDC: 316
COBISS: 22051165 Link will open in a new window
ISSN: 0352-3608
Parent publication: Družboslovne razprave
Views: 709
Downloads: 155
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Other data

Secondary language: English
Secondary title: User involvement in formulating services and service delivery
Secondary abstract: In the 1980s, the quality of public services and service delivery became relevant issues in policy analysis. Users are becoming increasingly important subjects in formulating and also in delivering public services. In this article, different reasons for this kind of development are discussed. Recent trends on the issue are presented and two most important ones are discussed indetail. The first model of user involvement is democratic and is based on user perceived as a citizen. The other one is consumerist model, characterized by user as a service consumer. The issue of user involvement is analysed in general. However, the presented conceptual starting points can be applied in analysing different sectorial policies, housing policy being one of them.
Secondary keywords: consumer;model;democracy;services;Public policy;
Type (COBISS): Not categorized
Pages: str. 109-122
Volume: ǂLetn. ǂ19
Issue: ǂšt. ǂ42
Chronology: apr. 2003
Keywords (UDC): social sciences;družbene vede;sociology;sociologija;
ID: 37131
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