Celovito vodenje kakovosti v procesu gradnje

diplomska naloga

Luka Hočevar (Author), Jana Šelih (Mentor)

Abstract

Celovito vodenje kakovosti (TQM) ni tehnika, pravilo ali standard, ampak uspešna filozofija vodenja v proizvodni ali storitveni industriji, katere bistvo je komunikacija med oddelki, nenehno izboljševanje in predvsem usmerjenost na stranko. Diplomsko delo predstavlja zgodovinski razvoj in značilnosti TQM filozofije. Nadalje v nalogi opisujem faze procesa graditve ter načine, kako vgrajujemo načela TQM v proces graditve. Pri tem je posebna pozornost namenjena vlogi naročnika in zadovoljevanju njegovih zahtev. Predstavil sem tudi način gradnje »projektiraj-gradi«, ki lahko bolje zadovolji zahteve notranjih strank, kakor tudi naročnika. Na podlagi ankete z večjim slovenskim gradbenim podjetjem naloga kritično ovrednoti v začetku zastavljeno hipotezo, ki trdi, da je vzpostavitev sistema vodenja kakovosti po ISO 9001 pomemben korak k uveljavitvi načel celovitega vodenja kakovosti v gradbenem podjetju. Analiza primera kaže, da je ta hipoteza pravilna. Na podlagi dostopne (tuje) literature ugotavljam, da je kljub posebnostim gradbene industrije načela celovitega vodenja kakovosti možno uspešno implementirati tudi v ta sektor. V Sloveniji ima veliko podjetij sistem vodenja kakovosti po ISO 9000, kar pomeni, da je tudi slovensko gradbeništvo pripravljeno na vpeljevanje načel TQM v svojo prakso.

Keywords

gradbeništvo;diplomska dela;UNI;celovito vodenje kakovosti;gradbeni projekt;ISO 9000;metoda projektiranj-gradi;

Data

Language:	Slovenian
Year of publishing:	2006
Typology:	2.11 - Undergraduate Thesis
Organization:	UL FGG - Faculty of Civil and Geodetic Engineering
Publisher:	[L. Hočevar]
UDC:	006(100):65.012:658.56:69(043.2)
COBISS:	3262305
Views:	1522
Downloads:	446
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Total quality management in construction
Secondary abstract:	Total quality management (TQM) is not a technique, rule or standard but a successful management philosophy employed both in the manufacturing and service industry, where the essential elements are good communication between departments, continuous improvement and focus on costumers. The thesis presents first the development and basic features of TQM, i.e. focus on costumers, integration and continuous improvement. Description of construction project stages presented in the beginning of the thesis is followed by the presentation of ways to implement the TQM principles in the construction process. Special emphasis is devoted to the role of the client, and how to satisfy his requirements. Design-build method of procurement is presented as one of the options to meet the internal customer’s as well as the owner’s demands. A hypothesis stating that implementation of an ISO 9000-based QMS is an important step enabling the introduction of the TQM principle into a construction company is established and assessed on the basis of a case study conducted in one of the Slovenian construction companies. The analysis carried out within the case study validates the stated hypothesis. Based on the available literature, it can be concluded that despite many unique features of construction industry, the principles of TQM can be successfully implemented also in this sector. Many Slovenian construction companies have an ISO 9001 compliant QMS, which means that Slovenian construction industry is ready to accept the TQM principles in its daily practice as well.
Secondary keywords:	total quality management;ISO 9000;construction project;design-build method;
File type:	application/pdf
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. Ljubljana, Fakulteta za gradbeništvo in geodezijo
Pages:	VIII, 83 str.
ID:	8310639