Kvaliteta storitev javnega prevoza na primeru mestnega prometa v Ljubljani

magistrsko delo

Miloš Bajt (Author), Tomaž Kastelic (Mentor), Alojzij Juvanc (Thesis defence commission member), Tomaž Maher (Co-mentor)

Abstract

Keywords

gradbeništvo;magistrska dela;javni potniški promet;kakovost storitev;nivo storitev;benchmarking- koncept najboljših izkušenj;telematika;zadovoljstvo uporabnikov;

Data

Language:	Slovenian
Year of publishing:	2005
Source:	Ljubljana
Typology:	2.09 - Master's Thesis
Organization:	UL FGG - Faculty of Civil and Geodetic Engineering
Publisher:	[M. Bajt]
UDC:	656.132(497.4 Ljubljana)(043.3)
COBISS:	2838625
Views:	2119
Downloads:	599
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Quality of public transport services in Ljubljana urban public transportation
Secondary abstract:	Thesis deals with modern concept of quality introduction in the field of public transport. At the beginning emphasis is on the identification of reasons for and against the use of public transport as well as availability and convenience of public transport for the users. In continuation the concept of the level of service is described for frequency, hours of service, service coverage, passenger loads, reliability and comparison of public transport and personal car travel time. The main focus of the European quality standard in the thesis is on the description of quality loop and quality criteria. Benchmarking – an effective tool for the stimulation of quality management is also presented. Implementation of quality service can be achieved much easier with the introduction of telematics: computerized operations, automatic vehicle location systems, automatic passenger counting systems, electronic passenger information systems and electronic payment systems. Factors that influence the choice, type and distribution of trips are resumed for Ljubljana area. Analysis of the current status of Ljubljana urban public transport system has been carried out with the main emphasis on the examples of the level of service. Satisfaction of users with public transport services and comparison of Ljubljana urban public transport system with similar European cities are also presented in this thesis.
Secondary keywords:	urban public transport;quality of service;level of service;benchmarking;quality standards;telematics;customer satisfaction
File type:	application/pdf
Type (COBISS):	Master's thesis
Thesis comment:	Univ. v Ljubljani, Fakulteta za gradbeništvo in geodezijo, Oddelek za gradbeništvo, Podiplomski študij prometne smeri
Pages:	XIII, 160 str.
Type (ePrints):	thesis
Title (ePrints):	Quality of public transport services in Ljubljana urban public transportation
Keywords (ePrints):	javni mestni potniški promet;kakovost storitev;nivo storitev;benchmarking- koncept najboljših izkušenj;telematika;zadovoljstvo uporabnikov
Keywords (ePrints, secondary language):	urban public transport;quality of service;level of service;benchmarking;quality standards;telematics;customer satisfaction
Abstract (ePrints):	Magistrsko delo obravnava moderen koncept uvajanja kakovosti na področje storitev javnega prevoza potnikov. Najprej je poudarek na identifikaciji razlogov za uporabo in neuporabo javnega prevoza ter razpoložljivosti in prikladnosti le tega za potnike. Nadalje je opisan koncept določanja nivoja storitev za pogostost vozil, obratovalni čas, pokritost mreže, zasedenosti vozil, zanesljivosti prevoza in primerjave potovalnih časov med javnim in osebnim prevozom. Opisan je evropski standard kakovosti javnega prevoza s poudarkom na zanki kakovosti in kriterijih kakovosti storitev. Eno pomembnejših orodij za spodbujanje upravljanja s kakovostjo predstavlja benchmarking. Za lažje doseganje kakovostne storitve je potrebna tudi vzpostavitev in uporaba novih tehnologij oziroma telematike v javnem prevozu. Predstavljeni so računalniško podprti sistem dela, lociranje vozil, avtomatski števci potnikov, elektronski sistemi informiranja potnikov in elektronsko plačevanje voznine. Za lažji prikaz stanja javnega prevoza je za Ljubljano prikazan tudi povzetek dejavnikov, ki vplivajo na izbiro, vrsto in razdelitev potovanj. Analizirano je trenutno stanje mestnega prometa v Ljubljani s primeri nivoja storitev. Prikazan je primer zadovoljstva uporabnikov s storitvami mestnega prometa v Ljubljani in primerjava ljubljanskega mestnega prometa z drugi podobnimi evropskimi mesti.
Abstract (ePrints, secondary language):	Thesis deals with modern concept of quality introduction in the field of public transport. At the beginning emphasis is on the identification of reasons for and against the use of public transport as well as availability and convenience of public transport for the users. In continuation the concept of the level of service is described for frequency, hours of service, service coverage, passenger loads, reliability and comparison of public transport and personal car travel time. The main focus of the European quality standard in the thesis is on the description of quality loop and quality criteria. Benchmarking – an effective tool for the stimulation of quality management is also presented. Implementation of quality service can be achieved much easier with the introduction of telematics: computerized operations, automatic vehicle location systems, automatic passenger counting systems, electronic passenger information systems and electronic payment systems. Factors that influence the choice, type and distribution of trips are resumed for Ljubljana area. Analysis of the current status of Ljubljana urban public transport system has been carried out with the main emphasis on the examples of the level of service. Satisfaction of users with public transport services and comparison of Ljubljana urban public transport system with similar European cities are also presented in this thesis.
Keywords (ePrints, secondary language):	urban public transport;quality of service;level of service;benchmarking;quality standards;telematics;customer satisfaction
ID:	8311002