Implementation of total responsibility management into corporate strategy

Štefka Gorenak (Author), Vito Bobek (Author)

Abstract

This contribution reports about relationship and potential synergies between the total quality management (TQM) and total responsibility management (TRM) as well as corporate citizenship. TRM principles and standards reflect the raising public expectations about corporate social responsibility. Many companies develop TRM as requisitely holistically and hence successfully manage their responsibilities toward their stakeholders and natural environment. The evolution and implementation of TRM in companies includes three main components/approaches: inspiration/vision, integration and improvement/innovation. The improvement/innovation elements of TRM create a significant demand for companies to broaden measuring of their performance. TRM indicators focus on stakeholders (together with triple-bottom-lines) of economic, social and environment issues ('cost-benefit' approach). Gorenje Group represents a successful case of implementation of TRM into corporate strategy (including sustainable indicators). The synergies also lead (socially) responsible companies to long-term competitiveness by contributing to requisitely holistic management of (innovative-responsible) enterprises/companies. CSR and sustainability could be promoted through transparency, good governance, concern for the environment and good relations with company's stakeholders. Morally proactive leadership is critical for successful TRM and corporate citizenship. The proactive companies focus on the importance of CSR and its management inside and outside the global company (case Gorenje Group). Introduction of TRM may hence be a management innovation.

Keywords

podjetje;družbena odgovornost;kakovost;TQM;ekologija;vodenje;odgovornost;

Data

Language:	English
Year of publishing:	2011
Typology:	1.08 - Published Scientific Conference Contribution
Organization:	UM EPF - Faculty of Economics and Business
UDC:	005.6
COBISS:	10979100
Parent publication:	Trends and future of sustainable development
Views:	889
Downloads:	32
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary keywords:	podjetje;družbena odgovornost;kakovost;TQM;ekologija;vodenje;odgovornost;
Pages:	Str. 337-348
ID:	8717718