Nigel Hill (Author), John Brierley (Author), Rob MacDougall (Author)

Abstract

How to measure customer satisfaction

Keywords

potrošnik;raziskave;planiranje projektov;vzorčenje;maksimizacija;opcije;analiza;psihologija potrošnika;mišljenje;vrednost;storitve;kvaliteta;zagotavljanje kvalitete;benchmarking;ocenjevanje;evalvacija;Consumer satisfaction;Evaluation;Potrošniki;Priročniki;Zadovoljevanje;Merjenje učinkovitosti;Lojalnost;Vprašalniki;Razporeditev;Meritve;Predstavitve;Povratna informacija;Vedenje;Zanesljivost;Vzročni modeli;Potrošniški interesi;Analiza podatkov;Kompleksna analiza;

Data

Language: English
Year of publishing:
Typology: 0 - Not set
Organization: UM EPF - Faculty of Economics and Business
Publisher: Gower
UDC: 658.89(035):159.923.2
COBISS: 1673285 Link will open in a new window
ISBN: 0-566-08193-8
Views: 939
Downloads: 88
Average score: 0 (0 votes)
Metadata: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Other data

Secondary language: English
Secondary keywords: Satisfaction;Potrošniki;Priročniki;Motivacija;Kvaliteta;Storitve;
URN: URN:SI:UM:
Type (COBISS): Manual
Pages: VIII, 136 str.
ID: 8719480
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