Analysis of the satisfaction of the elder care home residents and suggestions for the quality improvements of elder care home service delivery

Suzana Bračič (Author), Majda Pšunder (Author)

Abstract

This article looks at the problem of aging and the characteristics of institutional care in elder care homes. Also, the results of the empirical study carried out in 15 publicly owned and 15 privately run residential homes for elderly persons distributed across Slovenia are presented here. The aim of this research was to determine the level of resident satisfaction in both privately or publicly-owned residential homes. The research findings are the basis for the outlined improvement suggestions in residential home service delivery with the aim to increase resident satisfaction with staff performance.

Keywords

staranje;dom za starostnike;domska oskrba;potrebe starejših;zadovoljstvo;

Data

Language:	English
Year of publishing:	2012
Typology:	1.01 - Original Scientific Article
Organization:	UM FF - Faculty of Arts
UDC:	364.54-783
COBISS:	19009544
ISSN:	1855-0541
Parent publication:	Innovative issues and approaches in social sciences
Views:	2549
Downloads:	309
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	Slovenian
Secondary keywords:	staranje;dom za starostnike;domska oskrba;potrebe starejših;zadovoljstvo;
URN:	URN:SI:UM:
Type (COBISS):	Article
Pages:	str. 38-50
Volume:	ǂVol. ǂ5
Issue:	ǂno. ǂ1
Chronology:	2012
DOI:	10.12959/issn.1855-0541.IIASS-2012-no1-art03
ID:	8723722