Analysis of the satisfaction of the elder care home residents and suggestions for the quality improvements of elder care home service delivery

Suzana Bračič (Avtor), Majda Pšunder (Avtor)

Povzetek

This article looks at the problem of aging and the characteristics of institutional care in elder care homes. Also, the results of the empirical study carried out in 15 publicly owned and 15 privately run residential homes for elderly persons distributed across Slovenia are presented here. The aim of this research was to determine the level of resident satisfaction in both privately or publicly-owned residential homes. The research findings are the basis for the outlined improvement suggestions in residential home service delivery with the aim to increase resident satisfaction with staff performance.

Ključne besede

staranje;dom za starostnike;domska oskrba;potrebe starejših;zadovoljstvo;

Podatki

Jezik:	Angleški jezik
Leto izida:	2012
Tipologija:	1.01 - Izvirni znanstveni članek
Organizacija:	UM FF - Filozofska fakulteta
UDK:	364.54-783
COBISS:	19009544
ISSN:	1855-0541
Matična publikacija:	Innovative issues and approaches in social sciences
Št. ogledov:	2549
Št. prenosov:	309
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Slovenski jezik
Sekundarne ključne besede:	staranje;dom za starostnike;domska oskrba;potrebe starejših;zadovoljstvo;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Članek v reviji
Strani:	str. 38-50
Letnik:	ǂVol. ǂ5
Zvezek:	ǂno. ǂ1
Čas izdaje:	2012
DOI:	10.12959/issn.1855-0541.IIASS-2012-no1-art03
ID:	8723722