Varnost uporabe bankomatov in osveščenost uporabnikov

diplomsko delo univerzitetnega študija

Patricija Mlinarič (Author), Teodora Ivanuša (Mentor), Iztok Podbregar (Co-mentor)

Abstract

Uvod: Bankomati, ki so dandanes dostopni vsakomur, so kljub vedno naprednejšim možnostim varovanja še zmeraj izpostavljeni različnim vrstam zlorab. Te po raziskavah številčno naraščajo in povzročajo velike denarne izgube tako uporabnikom kot bankam. Namen: Namen diplomskega dela je bilo ugotoviti, v kolikšni meri so slovenski uporabniki seznanjeni z zlorabami, ki jih lahko doletijo na bankomatih, in s priporočili o varni rabi le-teh. Ugotavljali smo tudi, v kolikšni meri se priporočil držijo. Metode dela: Zbiranje podatkov je potekalo s pomočjo anonimne spletne ankete, povezavo do katere smo poslali na različne javno dostopne e-poštne naslove. Rezultate smo ponazorili v obliki tabel in grafov. Rezultati: 77,65 % anketirancev, pozna priporočila za varno uporabo bankomatov, svoje znanje so ocenili s povprečno oceno 3,5 (na lestvici od 1-5). Večinoma se jih držijo v visokem odstotku, vendar pogosto le občasno. Preverjali smo poznavanje petih vrst zlorab. Uporabniki dobro poznajo skimming in pogled čez ramo, najslabše pa trojanskega konja. Večinoma so mnenja, da mediji o zlorabah ne govorijo dovolj. Razprava in sklep: Glede na rezultate ankete je znanje uporabnikov o vrstah zlorab na bankomatih pomanjkljivo. Nekoliko bolje so seznanjeni s priporočili za varno rabo, a obstaja del uporabnikov, ki jih poznajo slabo in se jih tudi ne držijo. Glede na to smo podali predloge, ki bi po našem mnenju lahko doprinesli k večji ozaveščenosti uporabnikov in posledično zmanjšali verjetnost zlorabe.

Keywords

bankomati;uporaba;varnost;zlorabe;preprečevanje;varovanje;fizično varovanje;elektronsko varovanje;diplomske naloge;

Data

Language:	Slovenian
Year of publishing:	2013
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FVV - Faculty of Criminal Justice
Publisher:	P. Mlinarič]
UDC:	005.934:336.71(043.2)
COBISS:	2707178
Views:	1051
Downloads:	250
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary abstract:	Background: Automated teller machines (ATMs), nowadays widely accessible, are still subject to different kinds of fraud despite the constantly improving safety features. According to research, ATM fraud is increasing, causing significant losses to users and banks. Objectives: The objective of the diploma work was to ascertain the knowledge of the Slovenian user about ATM fraud and the recommendations for safe use. We also wanted to determine their adherence to the recommendations. Methods: Data collection was performed with the help of an anonymous web-based survey, the link to which was sent to various public e-mail addresses. The results were presented in the form of tables and graphs. Results: 77.65 % of responders know the recommendations for safe ATM use. They graded their knowledge with an average grade of 3.5 (on a scale of 1-5). They mostly adhere to them in a high percentage, but often only sporadically. We assessed the knowledge regarding five types of ATM fraud. The users were well acquainted with skimming and over-the-shoulder look and poorly with the fake ATM. Most were of the belief that ATM fraud is underexposed in the media. Discussion and conclusions: The user awareness regarding ATM fraud is lacking, according to our survey. Users are somewhat better informed about recommendations for safe use, but there remains a subset of users that is ignorant about them and with poor adherence. We presented solutions that would, in our opinion, improve ATM user awareness regarding safe use and thus lessen the possibility of ATM fraud.
Secondary keywords:	automated teller machine;fraud;safe use;recommendations;
URN:	URN:SI:UM:
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Pages:	81 str.
ID:	8727720