diplomsko delo
Rok Kraševec (Author), Marjan Leber (Mentor), Aleksandra Pisnik Korda (Mentor)

Abstract

Z vsakim izdelkom ali s storitvijo, ki jo razvijemo, želimo doseči največjo vrednost izdelka v očeh kupca, s čimer ga prepričamo v nakup. Metoda QFD inženirjem omogoča predstavitev zahtev kupcev v obliki tehničnih karakteristik. Z metodo QFD dobimo vodilo skozi proces vrednostnega managementa in tako so zahteve kupcev prisotne od začetka procesa razvoja. V diplomskem delu sem izdelal hišo kakovosti s pomočjo diagrama FAST za lažjo predstavo o integraciji obeh procesov. Po opredeljenih funkcijah izdelka s pomočjo diagrama FAST preverimo ujemanje funkcij z zahtevami kupcev in njihovo pomembnost v hiši kakovosti.

Keywords

vrednostni management;razvoj funkcij kakovosti;hiša kakovosti;segmentacija trga;ciljne skupine;zahteve kupcev;metoda FAST;diplomske naloge;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UM FS - Faculty of Mechanical Engineering
Publisher: [R. Krašovec]
UDC: 005.6:330.13(043.2)
COBISS: 17732374 Link will open in a new window
Views: 1753
Downloads: 306
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Other data

Secondary language: English
Secondary title: Integration of QFD method into value management
Secondary abstract: With every product or service, we develop, we are striving to achieve the highest possible value perceived by customer, with which we can convince him to buy our product. QFD method allows engineers to see customer demands in the form of technical requirements. QFD method serves us as a guide through value management process, so the customer demands are present from the beginning of development process. I have prepared house of quality with help of value management techniques such as FAST diagram to clearly outline the intersection of both processes. After we complete function analysis with FAST diagram, we check the importance of those functions with customer demands in house of quality.
Secondary keywords: value management;quality function deployment;house of quality;market segmentation;target groups;customer demands;FAST methd;
URN: URN:SI:UM:
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za strojništvo
Pages: VII, 73 f.
ID: 8728835
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