Vidiki zaupanja uporabnikov ob uporabi storitev mobilnega plačevanja

magistrsko delo

Tina Schweighofer (Author), Marko Hölbl (Mentor)

Abstract

Mobilno plačevanje, skupaj z mobilnimi tehnologijami, postaja vse bolj razširjeno, njegovo rast pa napovedujejo tudi v prihodnjih letih. Definirano je kot plačevanje preko mobilne naprave za dobrine ali storitve. V okviru magistrskega dela smo se ukvarjali z vplivi različnih dejavnikov na zaupanje uporabnikov v mobilno plačevanje, oblikovali pa smo tudi raziskovalni model faktorjev vpliva. Z empiričnim raziskovalnim pristopom smo ugotavljali morebiten vpliv izbranih dejavnikov na zaupanje uporabnikov, v okviru tega pa izvedli raziskovalni metodi anketa in eksperiment. Kot rezultat magistrskega dela smo predstavili statistično zanesljive rezultate, ki opisujejo vplive različnih dejavnikov na zaupanje. Analize so pokazale, da na zaupanje uporabnikov v mobilno plačevanje vplivajo zaznana grožnja zasebnosti in zaznana varnostna zaščita ob uporabi, ugled ponudnika storitev mobilnega plačevanja, zaupanje v plačevanje preko spleta, varnostni mehanizmi v sistemu in varnostni incidenti povezani z mobilnim plačevanjem.

Keywords

mobilno plačevanje;zaupanje uporabnikov;zasebnost;varnostni mehanizmi;varnostni incidenti;

Data

Language:	Slovenian
Year of publishing:	2012
Source:	Maribor
Typology:	2.09 - Master's Thesis
Organization:	UM FERI - Faculty of Electrical Engineering and Computer Science
Publisher:	[T. Schweighofer]
UDC:	004.45:004.777(043.3)
COBISS:	16474390
Views:	1839
Downloads:	307
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Users' perspective on trust in mobile payment services
Secondary abstract:	Mobile payment and mobile technologies are becoming more widely used everyday; furthermore researchers predict that the use of mobile payment will increase in following years. Mobile payment is a type of payment for goods and services in which a mobile device is used for conducting transactions. In our master thesis we research the impact of different factors on users’ trust in mobile payment and develop a research model of the impact of different factors. Using an empirical research approach, we determine factors that have impact on users’ trust. As the outcome of our master thesis we presented statistically reliable results, representing the impact of factors on users’ trust in mobile payment services. Analyses showed that perceived threats on user privacy, perceived security protection, service provider reputation, trust in online payments, security mechanisms and security incidents, have a significant impact on users’ trust in mobile payment.
Secondary keywords:	mobile payment;users' trust;security mechanisms;security incidents;
URN:	URN:SI:UM:
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za elektrotehniko, računalništvo in informatiko
Pages:	VIII, 128 f.
Keywords (UDC):	science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;computer science and technology;computing;data processing;računalniška znanost in tehnologija;računalništvo;obdelava podatkov;software;programje;system software;sistemsko programje;science and knowledge;organization;computer science;information;documentation;librarianship;institutions;publications;znanost in znanje;organizacije;informacije;dokumentacija;bibliotekarstvo;institucije;publikacije;prolegomena;fundamentals of knowledge and culture;propaedeutics;prolegomena;splošne osnove znanosti in kulture;computer science and technology;computing;data processing;računalniška znanost in tehnologija;računalništvo;obdelava podatkov;computer communication;computer networks;računalniške komunikacije;računalniška omrežja;general networking applications and services;obče omrežne rešitve in storitve;
ID:	8762254