Satisfaction of students with the reference services at the National and University Library Of Kosova

master thesis

Bedrije Mekolli (Author), Marija Petek (Mentor)

Abstract

Service quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues.

Keywords

bibliotekarstvo;visokošolske knjižnice;nacionalne knjižnice;Kosovo;študenti;uporabniki;zadovoljstvo;knjižnične storitve;raziskave;bolonjske magistrske naloge;librarianship;academic libraries;national libraries;students;users;satisfaction;library services;surveys;master thesis;

Data

Language:	English
Year of publishing:	2014
Typology:	2.09 - Master's Thesis
Organization:	UL FF - Faculty of Arts
Publisher:	[B. Mekolli]
UDC:	025.5:028(497.115)(043.2)
COBISS:	56584546
Views:	581
Downloads:	532
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary keywords:	NULK;Kosovo;referenčna služba;knjižnične storitve;raziskave;znanstveni časopisi;kvaliteta storitev;bolonjske magistrske naloge;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo; regionalni program
Pages:	V, 58 f.
ID:	8890204