master thesis
Povzetek
Service quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues.
Ključne besede
bibliotekarstvo;visokošolske knjižnice;nacionalne knjižnice;Kosovo;študenti;uporabniki;zadovoljstvo;knjižnične storitve;raziskave;bolonjske magistrske naloge;librarianship;academic libraries;national libraries;students;users;satisfaction;library services;surveys;master thesis;
Podatki
Jezik: |
Angleški jezik |
Leto izida: |
2014 |
Tipologija: |
2.09 - Magistrsko delo |
Organizacija: |
UL FF - Filozofska fakulteta |
Založnik: |
[B. Mekolli] |
UDK: |
025.5:028(497.115)(043.2) |
COBISS: |
56584546
|
Št. ogledov: |
581 |
Št. prenosov: |
532 |
Ocena: |
0 (0 glasov) |
Metapodatki: |
|
Ostali podatki
Sekundarni jezik: |
Angleški jezik |
Sekundarne ključne besede: |
NULK;Kosovo;referenčna služba;knjižnične storitve;raziskave;znanstveni časopisi;kvaliteta storitev;bolonjske magistrske naloge; |
Vrsta dela (COBISS): |
Magistrsko delo/naloga |
Komentar na gradivo: |
Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo; regionalni program |
Strani: |
V, 58 f. |
ID: |
8890204 |