master thesis
Bedrije Mekolli (Avtor), Marija Petek (Mentor)

Povzetek

Service quality is essential in changing the work culture among the employees and generates their involvement in the services of the library. It should focus on continuous improvement of products and services, with greater employee involvement and an increased emphasis on customer needs. This study explores satisfaction of students with the reference services at the National and University Library of Kosova (NULK). Furthermore, this work investigates students% perceptions of reference service, and level of satisfaction with library services in the NULK, how they use the reference services, online sources and its usage, evaluates and assesses the quality of resources, services and challenges that undergraduate and graduate students face when using library services, involving a few other library related issues.

Ključne besede

bibliotekarstvo;visokošolske knjižnice;nacionalne knjižnice;Kosovo;študenti;uporabniki;zadovoljstvo;knjižnične storitve;raziskave;bolonjske magistrske naloge;librarianship;academic libraries;national libraries;students;users;satisfaction;library services;surveys;master thesis;

Podatki

Jezik: Angleški jezik
Leto izida:
Tipologija: 2.09 - Magistrsko delo
Organizacija: UL FF - Filozofska fakulteta
Založnik: [B. Mekolli]
UDK: 025.5:028(497.115)(043.2)
COBISS: 56584546 Povezava se bo odprla v novem oknu
Št. ogledov: 581
Št. prenosov: 532
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarne ključne besede: NULK;Kosovo;referenčna služba;knjižnične storitve;raziskave;znanstveni časopisi;kvaliteta storitev;bolonjske magistrske naloge;
Vrsta dela (COBISS): Magistrsko delo/naloga
Komentar na gradivo: Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo; regionalni program
Strani: V, 58 f.
ID: 8890204