Evaluation of e-mail reference service in University Donja Gorica library

masters thesis

Tamara Tomić (Author), Marija Petek (Mentor)

Abstract

Reference service in academic libraries has been in use for a very long time. The University Donja Gorica Library (UDG) is the first library in Montenegro providing e-mail reference service. The purpose of this research is to examinee-mails containing reference questions at UDG. This evaluation discusses the first three years (2008-2011) of implementing this service at UDG and shows its importance and usability for library users. The thesis presents and evaluates this service, some improvements are suggested. It is found out that this kind of virtual reference service is efficient and is a very good solution for one-man-library, as the number of received e-mails is rising.

Keywords

e-mails;reference service;digital reference service;university libraries;library users;masters thesis;Montenegro;Bibliotekarstvo;Magistrske naloge;

Data

Language:	English
Year of publishing:	2012
Typology:	2.09 - Master's Thesis
Organization:	UL FF - Faculty of Arts
Publisher:	[T. Tomić]
UDC:	025.5:37(497.16)(043)
COBISS:	50188642
Views:	1060
Downloads:	309
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary keywords:	elektronska pošta;referenčni servisi;spletni referenčni servisi;univerzitetne knjižnice;uporabniki;Črna gora;
Type (COBISS):	Master's thesis/paper
Thesis comment:	Mag. delo, Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo, regionalni bolonjski program
Pages:	72 f.
ID:	8890225