Evaluation of e-mail reference service in University Donja Gorica library

masters thesis

Tamara Tomić (Avtor), Marija Petek (Mentor)

Povzetek

Reference service in academic libraries has been in use for a very long time. The University Donja Gorica Library (UDG) is the first library in Montenegro providing e-mail reference service. The purpose of this research is to examinee-mails containing reference questions at UDG. This evaluation discusses the first three years (2008-2011) of implementing this service at UDG and shows its importance and usability for library users. The thesis presents and evaluates this service, some improvements are suggested. It is found out that this kind of virtual reference service is efficient and is a very good solution for one-man-library, as the number of received e-mails is rising.

Ključne besede

e-mails;reference service;digital reference service;university libraries;library users;masters thesis;Montenegro;Bibliotekarstvo;Magistrske naloge;

Podatki

Jezik:	Angleški jezik
Leto izida:	2012
Tipologija:	2.09 - Magistrsko delo
Organizacija:	UL FF - Filozofska fakulteta
Založnik:	[T. Tomić]
UDK:	025.5:37(497.16)(043)
COBISS:	50188642
Št. ogledov:	1060
Št. prenosov:	309
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarne ključne besede:	elektronska pošta;referenčni servisi;spletni referenčni servisi;univerzitetne knjižnice;uporabniki;Črna gora;
Vrsta dela (COBISS):	Magistrsko delo/naloga
Komentar na gradivo:	Mag. delo, Univ. v Ljubljani, Filozofska fak., Oddelek za bibliotekarstvo, informacijsko znanost in knjigarstvo, regionalni bolonjski program
Strani:	72 f.
ID:	8890225