Urban Šebjan (Author)

Abstract

V prispevku proučujemo odnose med komponentami storitve dopolnilno prostovoljno zdravstveno zavarovanje (DPZZ), ki jim uporabniki pripisujejo različno vlogo. Raziskovalni model s štirimi konstrukti (pomembnost kakovosti, dodatnih kritij, cenovnih popustov storitve dpzz in ugleda zavarovalnice) in indikatorjem pomembnost zavarovalne premije dpzz smo preverili z modeliranjem strukturnih enačb (SEM) na vzorcu 300 slovenskih uporabnikov storitve DPZZ. Ugotovili smo, da se pomen komponente storitve DPZZ (zavarovalna premija), ki ji ga pripisujejo uporabniki, kaže v zaznani pomembnosti drugih komponent storitve DPZZ (dodatna kritja, kakovost, cenovni popusti in ugled zavarovalnice).

Keywords

storitve;zdravstveno zavarovanje;prostovoljno zdravstveno zavarovanje;komponente zavarovalne storitve;zavarovalnice;

Data

Language: Slovenian
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM EPF - Faculty of Economics and Business
UDC: 368:338.46
COBISS: 1536145092 Link will open in a new window
ISSN: 1854-4231
Parent publication: Management
Views: 760
Downloads: 67
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Other data

Secondary language: English
Secondary title: Perceived relationships among components of insurance service for users of complementary health insurance service
Secondary abstract: This article explores the relationship between the components of the services provided by complementary voluntary health insurance (CVHI), to which users ascribe different levels of importance. Research model that consists of four constructs (importance of quality service, additional coverage, price discounts of CVHI and insurance company reputation) and an indicator of the importance of insurance premium of CVHI was tested with structural equation modelling (SEM) on the sample of 300 Slovenian users of CVHI. Our findings show that – according to the users – the importance of the component of CVHI service (insurance premium) is reflected in the perceived importance of other components of CVHI (additional coverage, quality, price discounts and insurance company reputation).
Secondary keywords: services;insurance;components of health insurance services;voluntary health insurance;insurance companies;
URN: URN:NBN:SI
Type (COBISS): Scientific work
Pages: str. 291-307, 359
Volume: ǂLeto ǂ8
Issue: ǂšt. ǂ4
Chronology: zima 2013
ID: 9103593