Nevsiljivo merjenje uporabnosti spletnih

diplomsko delo

Peter Horvat (Author), Marjan Heričko (Mentor)

Abstract

Hiter razvoj spletnih aplikacij in storitev zahteva učinkovit pristop k identifikaciji uporabnostnih težav. Odgovor lahko najdemo v nevsiljivem, delno ali popolno avtomatiziranem zajemu uporabnostnih podatkov, medtem ko uporabnik storitev uporablja v svojem naravnem okolju in kontekstu. V delu smo na osnovi temeljnih izhodišč uporabnosti opredelili pojem nevsiljivega merjenja uporabnosti spletnih aplikacij, predstavili osnovni koncept avtomatizacije zajema vedenjskih in stališčnih podatkov ter njihovo analizo skozi performančne metrike in metrike samoporočanja. Koncept nevsiljivega merjenja uporabnosti smo preizkusili na spletni aplikaciji za trženje preko telefona. Implementirali in zajeli smo interakcijo uporabnika pri izvajanju dveh ključnih opravil aplikacije in ugotovili, da lahko z analizo zajetih podatkov dobro ocenimo doseganje zastavljenih performančnih ciljev, ki so hkrati tudi dober posredni pokazatelj potencialnih težav ali priložnosti za izboljšanje uporabnosti storitve. Ključni pogoj za uspešno nevsiljivo merjenje pa je implementacija kredibilnega in zanesljivega zajema podatkov, kar se lahko v praksi izkaže kot težavno opravilo.

Keywords

informacijski sistemi;spletne aplikacije;merjenje uporabnosti;avtomatizacija;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FERI - Faculty of Electrical Engineering and Computer Science
Publisher:	[P. Horvat]
UDC:	004.774.6:311(043.2)
COBISS:	19510550
Views:	1229
Downloads:	60
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	UNOBSTRUSIVE USABILITY EVALUATION OFWEB APPLICATIONS
Secondary abstract:	Fast expansion of web applications and services has made it increasingly important to quickly and efficiently identify usability problems. Answer may be found in unobtrusive, partially or fully automated, usability data gathering that occurs naturally in a research context. Based on usability fundamentals we defined unobtrusive usability measures of web applications, presented basic unobtrusive data gathering techniques, data mining and analysis through performance and self-reported metrics. Unobtrusive measures were applied and evaluated on a web application for direct marketing over the telephone. To measure usability of core tasks we implemented, captured and analyzed user interaction logs. We concluded that analysis of captured user activity can provide good insight into the performance goals achievement and is at the same time also a good indirect indicator of potential problems and opportunities for usability improvements. The essential part of a successful unobtrusive usability evaluation is a thoughtful, credible and trustworthy implementation of data gathering which could prove difficult.
Secondary keywords:	information systems;web applications;automation;usability evaluation;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za elektrotehniko, računalništvo in informatiko, Računalništvo in informatika
Pages:	XIII, 60 str.
ID:	9134038