magistrsko delo
Tatjana Rola-Kompan (Author), Andreja Lutar-Skerbinjek (Mentor), Polona Tominc (Co-mentor)

Abstract

Socialnovarstveni zavodi, ki se financirajo preko sistema zdravstvenega varstva uporabnikov socialnovarstvenih storitev in doplačil svojcev in občin, težijo k zagotavljanju uspešnosti, učinkovitosti in kakovosti poslovanja. Z namenom spremljanja uspešnosti in učinkovitosti, smo predlagali enovit model, ki bi se lahko uporabil v letnih poročilih zavodov. V magistrski nalogi smo spoznali socialnovarstvene zavode v Sloveniji, osredotočili smo se na pojme uspešnosti in učinkovitosti ter na njihovo povezanost. Proučili smo nekatere metode merjenja uspešnosti in učinkovitosti, ki so delno primerni tudi za socialnovarstvene zavode in presodili, na podlagi katerih kazalnikov lahko ovrednotimo poslovanje socialnovarstvenega zavoda. V nadaljevanju dela smo s pomočjo anketnega vprašalnika ugotavljali, ali socialnovarstveni zavodi zaznavajo potrebo po merjenju uspešnosti in učinkovitosti in kako se to kaže. Sledilo je oblikovanje modela merjenja uspešnosti in učinkovitosti , ki bi bil primeren za socialnovarstvene zavode. Na podlagi anketnega vprašalnika smo ugotovili tudi, da ti zavodi ne uporabljajo nefinančnih kazalnikov, predvsem ne v povezavi s finančnimi, ker se od njih to ne zahteva v letnem poročilu, in ker ne obstaja enovit nabor kazalnikov, ki bi ga socialnovarstveni zavodi morali vključiti v letna poročila.

Keywords

zdravstveno varstvo;socialno varstvo;varstveni zavodi;učinkovitost;uspešnost;merjenje uspešnosti;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM EPF - Faculty of Economics and Business
Publisher: [T. Rola-Kompan]
UDC: 364(043.2)
COBISS: 12480028 Link will open in a new window
Views: 1403
Downloads: 281
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Other data

Secondary language: English
Secondary title: Model for measuring the effectiveness and efficiency in social welfare institutions in Slovenia
Secondary abstract: Social welfare institutions, which are funded by means of both the system of health care for users of social welfare services and supplementary payments by relatives and municipalities, strive to ensure the effectiveness, efficiency, and quality of their operations. In order to monitor the efficiency and effectiveness of social protection institutions, we propose a unified model for monitoring the efficiency and effectiveness of social protection institutions that could be used in the annual reports of social welfare institutions. This master’s degree thesis examined social welfare institutions, with a focus on the concepts of effectiveness and efficiency and how they are connected. It examined some of the methods for measuring effectiveness and efficiency, which are also partially suitable for social welfare institutions and assessed which indicators may form an appropriate basis for evaluating the operations of a social welfare institution. Furthermore, we used a questionnaire to determine whether social welfare institutions perceive a need to measure efficiency and effectiveness and how this is demonstrated. This was followed by the creation of a model for measuring the effectiveness and efficiency of social care institutions. On the basis of the questionnaire, we determined that social welfare institutions for the most part do not use non-financial indicators, especially not in combination with financial indicators, since this is not required in annual reports and due to the fact there is no uniform set of indicators that social security institutions have to include in annual reports.
Secondary keywords: social welfare institution;success;efficiency;model for measuring effectiveness and efficiency.;
URN: URN:SI:UM:
Type (COBISS): Master's thesis
Thesis comment: Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages: III, 110 str., 4 str. pril.
ID: 9137725