diplomsko delo
Janja Zemljič (Avtor), Robert Horvat (Mentor)

Povzetek

Na področju socialnega varstva in v socialnovarstvenih zavodih so se bistveno kasneje začeli ukvarjati z uspešnostjo in učinkovitostjo kot ostale družbe in podjetja. Razloge za to lahko pripišemo dejstvu, da celotno področje socialnega dela deluje v nekonkurenčnem okolju in v miselnosti, da bo tako tudi ostalo. Resolucija o nacionalnem programu socialnega varstva za obdobje 2006-2010 (Uradni list RS, št. 39/2006) in Nova resolucija o nacionalnem programu socialnega varstva za obdobje 2013-2020 (Uradni list RS, št. 39/2013) postavlja formalne zahteve po uvajanju modelov ocenjevanja kakovosti (odličnosti) in sprotnega ocenjevanja izvajalcev, vrednotenju njihovega dela po merilih modela odličnosti ter večjo učinkovitost javnih zavodov. Temeljni problem v zvezi z merjenjem uspešnosti in učinkovitosti v socialnovarstvenih zavodih je izbira primernega ogrodja, ki bo vključevalo vse dejavnike, ki vplivajo na proces poslovanja socialnovarstvenih zavodov, ki izvajajo oblike institucionalnega varstva. Vse to izhaja že iz njihovega poslanstva, ki je v čim večji meri zadovoljiti želje, potrebe in pričakovanja uporabnikov, ki so velikokrat tudi plačniki dolgotrajne in kompleksne storitve institucionalnega varstva. Obstoječi standardi in drugi standardizirani modeli kakovosti ne uresničujejo pričakovanj in želja uporabnikov in niso prilagojeni za merjenje uspešnosti in učinkovitosti poslovanja socialnovarstvenih zavodov. Z uvedbo uravnoteženega sistema kazalnikov (angl. Balanced Scorecard – BSC) bi bilo možno v opredelitev in merjenje uspešnosti vključiti vse dejavnike, ki lahko vplivajo na proces poslovanja socialnovarstvenih zavodov, hkrati pa bi sistem zagotavljal objektivnejše in kompleksnejše spremljanje njihove uspešnosti. Mehanizem uravnoteženega sistema kazalnikov lahko zagotavlja osredotočenje dejavnosti socialnovarstvenih zavodov na ključne dejavnike uspeha in prispeva k uresničevanju strateških ciljev. V osrednjem delu diplomskega dela je predstavljen model uravnoteženega sistema kazalnikov za socialnovarstveni zavod, ki na vrh sistema kazalnikov postavlja vidik poslovanja s strankami, sledijo pa mu vidik učenja in rasti, notranjih poslovnih procesov in finančni vidik. V zadnjem delu diplomskega dela so predstavljeni izidi ankete o zadovoljstvu stanovalcev, svojcev in delavcev socialnovarstvenega zavoda.

Ključne besede

socialni zavodi;javni zavodi;poslovna uspešnost;poslovna učinkovitost;kazalniki;uravnotežen sistem kazalnikov;uspešnost;učinkovitost;merjenje;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UM EPF - Ekonomsko-poslovna fakulteta
Založnik: [J. Zemljič]
UDK: 005.2:364-5(043.2)
COBISS: 12514588 Povezava se bo odprla v novem oknu
Št. ogledov: 1007
Št. prenosov: 111
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: Analysis of the business efficiency and effectiveness of a Social Care institution
Sekundarni povzetek: In the field of Social welfare and in Social Care Institutions, the concepts of success and effectiveness were dealt with much later than in other institutions and companies. The reasons for this can be found in the fact that the whole field of social work operates within a non-competitive environment and with the belief that it will stay this way in the future. The Resolution on the National Social Assistance Programme for 2006 – 2010 (Uradni list RS, no. 39/2006) and the New Resolution on the National Social Assistance Programme for 2013 – 2020 (Uradni list RS, no. 39/2013) formally set the requirement for introducing models of quality (excellence) assessment and ongoing worker evaluations, for evaluating their work according to the criteria of excellence, and for increasing efficiency, even within public institutions. The fundamental problem in measuring the efficiency of Social Care institutions lies within the choice of an appropriate framework that includes all of the factors affecting the operation of all institutions that provide a form of institutional welfare. This framework derives from their objective of granting the wishes, needs and expectations of the clients, who have often been providing long-term financial support to the complex field of institutionalised care. Existing standards and other standardized models of quality do not take into account the user’s desires and expectations, and they are not suitable for measuring the performance and efficiency of social care institutions. Implementing the Balanced Scorecard (BSC) would make it possible for us to identify and measure performance by including all the factors that may affect the operation of Social Care Institutions, while the system would offer a more objective and complex way of monitoring their performance. The mechanism of BSC could cause the activities of a Social Care Institution to focus on key factors of success and thus contribute to the achievement of strategic objectives. In this graduation thesis, we present a model for a balanced system of indicators for a social welfare institution. The most important aspect of this system is customer service, followed by the factors of learning and growth, internal business processes and the financial aspect. The last part of this thesis presents the results of a questionnaire about the satisfaction of Social Care Institution employees and residents, along with their relatives.
Sekundarne ključne besede: Social Care Institution;Efficiency;Effectiveness;Balanced Scorecard – BSC.;
URN: URN:SI:UM:
Vrsta dela (COBISS): Diplomsko delo
Komentar na gradivo: Univ. v Mariboru, Ekonomsko-poslovna fak.
Strani: [5], 52 f., 4 f. pril.
ID: 9139763