Analiza stroškov kakovosti v podjetju Prigo, d.o.o., Brezovica

diplomsko delo univerzitetnega študija Organizacija in management delovnih sistemov

Ana Pristavec (Author), Matjaž Maletič (Mentor)

Abstract

V diplomskem delu smo obravnavali analizo stroškov kakovosti v podjetju Prigo, d. o. o., Brezovica, ki se ukvarja izključno s storitveno dejavnostjo. Vemo, da je storitev težje merljiva, ni otipljiva in je zato tudi stroške kakovosti težje izmeriti oz. denarno ovrednotiti. V prvem delu smo opredelili pojme kakovosti, razlike med izdelkom in storitvijo ter opisali ISO standarde. Opisali smo modele stroškov kakovosti, ki se uporabljajo pri blagu, in modele stroškov kakovosti za storitev. V drugem delu diplomskega dela smo identificirali stroške kakovosti po posameznih poslovnih enotah ter jih analizirali. Podjetje nima vpeljanega posebnega sistema za spremljanje stroškov kakovosti, zato smo morali podatke za analizo izluščiti iz evidenc celotnih stroškov, nekatere pa celo na novo opredeliti. Stroške smo spremljali v poslovni enoti Transport in logistika in poslovni enoti Servis in trgovina. Analizo in primerjave smo opravljali na podlagi zbranih podatkov petletnega obdobja. Na koncu smo podali ugotovitve in predloge za izboljšanje procesov ter zmanjšanje stroškov kakovosti.

Keywords

kakovost;stroški kakovosti;reklamacije;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[A. Pristavec]
UDC:	005.336.3
COBISS:	7839507
Views:	1241
Downloads:	184
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	THE QUALITY COST ANALYSIS IN THE COMAPANY PRIGO, D.O.O., BREZOVICA
Secondary abstract:	The purpose of this thesis was to analyse of quality-related costs in the company Prigo, d. o. o., which deals exclusively with a service activity. We know that the service is hardly measurable, it is insensitive and because of this we can hardly measure the costs of quality or revalorize them financial. In the first part we defined notions of quality, differences between product and service, and we described ISO standards. We described models of quality costs which they are used by articles and models of quality costs for service. In second part of this thesis we identified quality costs of individual processes and we analysed them. The company does not have initiated special system for following quality costs. Because of this we had to selected data from evidences of total costs and some of them newly defined. We followed costs in an edifice unit Transport and Logistic and in an edifice unit Service and Commerce. We did analyses and comparisons upon understock the data of five years period. At the end we presented the proposition for improvement of processes and reduction of quality costs.
Secondary keywords:	quality;quality costs;complaints;quality management;quality control;continuous improvement;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	61 f.
ID:	9166215