Analiza kakovosti prodaje zavarovalniških storitev na slovenskem trgu

diplomsko delo visokošolskega strokovnega študija Organizacija in management delovnih procesov

Natalija Zalokar (Author), Damjan Maletič (Mentor)

Abstract

Tema diplomskega dela je kakovost zavarovalniških storitev, ki jo bomo ocenili z analizo kakovosti zavarovalniških storitev na zavarovalniškem trgu Slovenije. Namen diplomskega dela je pridobiti čim več podatkov o stanju na zavarovalniškem trgu in narediti oceno stanja ter na podlagi informacij, pridobljenih v raziskavi, preučiti možnosti za izboljšanje kakovosti zavarovalniških storitev.

Keywords

kakovost;zavarovalništvo;proces;

Data

Language:	Slovenian
Year of publishing:	2016
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[N. Zalokar]
UDC:	005.336.3
COBISS:	7802387
Views:	689
Downloads:	77
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	ANALYSIS OF QUALITY OF SELLING INSURANCE SERVICES ON SLOVENIA MARKET
Secondary abstract:	The thesis is dedicated to the quality of insurance services, which was assessed by analysing the quality of insurance services on the Slovenian insurance market. The aim of the thesis was to acquire in-depth data on the insurance market, conduct an assessment of the situation, and leverage the data thus acquired to explore opportunities to improve the quality of insurance services.
Secondary keywords:	insurance;quality;process;service;human resources;satisfaction;
URN:	URN:SI:UM:
Type (COBISS):	Undergraduate thesis
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	67 str.
ID:	9171900