diplomsko delo
Tjaša Muravec (Author), Urša Golob (Mentor)

Abstract

Storitve kot del storitvenega oblikovanja ter merjenje kakovosti knjižničnih storitev Mestne knjižnice Kranj

Keywords

Mestna knjižnica Kranj;Knjižnične storitve;Kakovost;Zadovoljstvo potrošnikov;Diplomska dela;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UL FDV - Faculty of Social Sciences
Publisher: [T. Muravec]
UDC: 027(043.2)
COBISS: 34325597 Link will open in a new window
Views: 1495
Downloads: 175
Average score: 0 (0 votes)
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Other data

Secondary language: English
Secondary keywords: Library services;Quality;Consumer satisfaction;Graduate theses;
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Ljubljani, Fak. za družbene vede
Pages: 51 str.
ID: 9202113