magistrsko delo
Mirjana Grujić (Author), Andrej Kovačič (Mentor)

Abstract

Dogovori o ravni storitev kot element kakovosti delovanja službe za informatiko

Keywords

informatika;informacijski sistemi;informacijska tehnologija;storitve;management;kvaliteta;case study;banke;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UL EF - Faculty of Economics
Publisher: [M. Grujić]
UDC: 659.2
COBISS: 23458022 Link will open in a new window
Views: 643
Downloads: 145
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Other data

Secondary language: English
Secondary title: Service level agreements as a quality element of information systems department operation
Secondary keywords: informatics;information systems;information technology;services;management;quality;case study;banks;
Type (COBISS): Master's thesis
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: III, 92, 13 str.
ID: 9602819