primer izbrane banke
Jure Jeklič (Author), Peter Trkman (Mentor)

Abstract

Prenova procesa managementa reklamacij

Keywords

bančništvo;banke;bančno poslovanje;reklamacije;management;spremembe;poslovni proces;modeli;analiza;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UL EF - Faculty of Economics
Publisher: [J. Jeklič]
UDC: 005.3
COBISS: 23633894 Link will open in a new window
Views: 681
Downloads: 354
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Other data

Secondary language: English
Secondary title: Reengineering of a complaint management process: a case of a selected bank
Secondary keywords: banking;banks;banking management;claims;management;changes;business process;models;analysis;
Type (COBISS): Master's thesis
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: III, 74 str.
ID: 9602830