magistrska naloga
Davorin Hovnik (Author), Lidija Kodrin (Mentor), Gordana Rešl (Co-mentor)

Abstract

Ugotavljanje zaznane kakovosti paketnih storitev velikih uporabnikov Pošte Slovenije

Keywords

poštne storitve;kakovost;merjenje kakovosti;paketne storitve;model SERVQUAL;magistrsko delo;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: FKPV - Celje School of Commerce
Publisher: [D. Hovnik]
UDC: 658.788:005.336.3(043.2)
COBISS: 513654332 Link will open in a new window
Views: 4352
Downloads: 176
Average score: 0 (0 votes)
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Other data

Secondary language: English
Type (COBISS): Master's thesis/paper
Thesis comment: Fak. za komercialne in poslovne vede Celje
Source comment: Mag. delo bolonjskega študijskega programa;
Pages: 103 f., 4 f. pril.
ID: 9604377