magistrsko delo
Patricij Rupnik (Author), Mojca Indihar Štemberger (Mentor)

Abstract

Prenova procesov kontaktnega centra v izbrani zavarovalnici

Keywords

zavarovalstvo;zavarovalni zavodi;odnosi s strankami;spremembe;informatika;poslovni proces;informacijska tehnologija;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UL EF - Faculty of Economics
Publisher: [P. Rupnik]
UDC: 659.2:004
COBISS: 23565030 Link will open in a new window
Views: 413
Downloads: 68
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Other data

Secondary language: English
Secondary title: ǂThe ǂredesign of processes in the contact center in a selected insurance company
Secondary keywords: insurance;insurance companies;customer relationship;changes;informatics;business process;information technology;
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Ljubljani, Ekonomska fak.
Pages: III, 54 str.
ID: 9607888