diplomsko delo
Alenka Zavšek (Author), Aleksandra Pisnik Korda (Mentor)

Abstract

zadovoljen odjemalec je največja nagrada za trud podjetja, ki ga je vložilo v poslovni proces. ZT slovi po svoji kakovosti, ki se odraža v hitrem in strokovnem reševanju škodnih primerov, dobri ponudbi storitev in kvalitetnim kadrom.

Keywords

odjemalec;zadovoljstvo;storitve;kakovost;analiza;zavarovalnice;

Data

Language: Slovenian
Year of publishing:
Source: [Podplat
Typology: 2.11 - Undergraduate Thesis
Organization: UM EPF - Faculty of Economics and Business
Publisher: A. Zavšek
UDC: 658.89:368
COBISS: 10581532 Link will open in a new window
Views: 1721
Downloads: 300
Average score: 0 (0 votes)
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Other data

Secondary language: English
Secondary title: Customer satisfaction in the case of insurance company Triglav d.d.
Secondary abstract: Satisfied customer is the highest award for business efforts which brought in its business process. Trigav insurance company is known for its quality, which is reflected as a rapid resolution of claims, good range of services and high qualified personnel.
Secondary keywords: customer satisfaction;qualitiy of services;personnel;survey questionnaire;analysis of survey results;regional unit;Insurance company Triglav d.d.;
URN: URN:SI:UM:
Type (COBISS): Undergraduate thesis
Thesis comment: Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages: 45 str.
Keywords (UDC): applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;communication and transport industries;accountancy;business management;public relations;komunikacije in transport;knjigovodstvo;poslovni menedžment;stiki z javnostjo;business management;administration;commercial organization;poslovni menedžment;administracija;komercialna organizacija;marketing;sales;selling;distribution;prodaja;distribucija;social sciences;družbene vede;safeguarding the mental and material necessities of life;socialno delo;socialna pomoč;stanovanje;zavarovalstvo;insurance;communal provision through sharing of risk;zavarovalstvo;skupno kritje z delitvijo tveganja;
ID: 996921