Kompetence za delovno mesto portirja

delo diplomskega seminarja

Aleksander Žmaher (Author), Sonja Sibila Lebe (Mentor)

Abstract

V diplomskem seminarju smo govorili o poklicih na hotelski recepciji s posebnim poudarkom na hotelski portirski službi. Prvo poglavje vsebuje opredelitev problema, ciljev, trditev, predpostavk in omejitev ter navedbo predvidenih metod raziskovanja. V drugem poglavju smo predstavili ustanove, v katerih najdemo portirje in opisali hierarhijo in možne poklice delavcev na recepciji hotela po ameriškem in evropskem sistemu. Nato smo se osredotočili na sestavo, ki jo uporabljamo v večini hotelov v Sloveniji in na Hrvaškem. V istem poglavju smo predstavili še poklice postrežček, portir ter glavni portir in predstavili zgodovino portir. Poglavje vsebuje še analizo ankete, s katero smo raziskali razlike med portirji v Sloveniji in na Hrvaškem. Na osnovi rezultatov smo v 4. poglavju nekaj trditev potrdili ter nekaj ovrgli.

Keywords

turizem;hotelirstvo;hoteli;recepcija;poklici;zaposleni;hierarhija;kompetence;

Data

Language:	Slovenian
Year of publishing:	2012
Source:	Maribor
Typology:	2.11 - Undergraduate Thesis
Organization:	UM EPF - Faculty of Economics and Business
Publisher:	[A. Žmaher]
UDC:	640.4
COBISS:	11227420
Views:	2060
Downloads:	235
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Competences for the consierge job
Secondary abstract:	In this thesis we discuss the professions on the hotel front office with a special notice on the bellboy job. The first chapter contains a definition of the problem, objectives and hypothesis, assumptions and limitations and the intended method of research. In the second chapter we have present the institutions in which we have found bellboys and describe a hierarchy of possible professions at the hotel front office for the American and European system. Then we have focused on the structure, which is used in most of the hotels in Slovenia and Croatia. In the same chapter we have presented selected professions: bellhop, bellboy, bellcaptain and describe the bellboy history. Chapter contains an analysis of a survey with which we investigated the differences between the bellboy in Slovenia and Croatia. In the 4th chapter we have based on the results and then made some statements. witch we have confirmed or denied.
Secondary keywords:	Hotel;reception;front office manager;receptionist;consierge;bellboy;bellhop;bellcaptain;tourism.;
URN:	URN:SI:UM:
Type (COBISS):	Final seminar paper
Thesis comment:	Univ. v Mariboru, Ekonomsko-poslovna fak.
Pages:	34 str.
Keywords (UDC):	applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;home economics;domestic science;housekeeping;gospodinjstvo;stanovanje;types of household;vrste gospodinjstev;gostinstvo;hotelirstvo;
ID:	998689