Komunikacijske ovire medicinske sestre v ambulanti družinske medicine

(diplomsko delo)

Nadja Potočnik (Avtor), Barbara Donik (Mentor)

Povzetek

Izhodišča: Komunikacijske ovire povzročijo, da dano sporočilo ni predano tako, kot je bilo mišljeno. Ovire lahko nastanejo v vseh procesih komunikacije s strani pošiljatelja, prejemnika ali s strani okolja. Namen zaključnega dela je raziskati, katere so komunikacijske ovire medicinske sestre v ambulanti družinske medicine. Metode: Raziskava zaključnega dela je temeljila na kvantitativni metodologiji raziskovanja, s katero smo želeli pridobiti podatke o komunikacijskih ovirah medicinske sestre v ambulanti družinske medicine. Kot inštrument raziskovanja smo uporabili anketni vprašalnik, ki smo ga sestavili na osnovi strokovne literature. Podatke smo analizirali in prestavili s pomočjo grafov in tabel. Uporabili smo deskriptivne in inferenčne statistične metode. Rezultati: Ugotovili smo, da medicinske sestre v povprečju dobro zaznajo komunikacijske ovire, vendar pogosto nimajo dovolj časa in veščin, da bi se nanje ustrezno odzvale. Izračunali smo, da 58 % anketiranih meni, da niso dovolj poučeni za primere, ko nastane komunikacijska ovira. Razprava in sklep: Potrebno bi bilo narediti več raziskav s področja prepoznavanja komunikacijskih ovir v zdravstveni negi. Potrebna bi bila tudi dodatna izobraževanja medicinskih sester o spopadanju z nastalimi komunikacijskimi ovirami pri njihovem delu.

Ključne besede

komunikacija;komunikacijske ovire;medicinske sestre;pacienti;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2021
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM FZV - Fakulteta za zdravstvene vede
Založnik:	[N. Potočnik]
UDK:	614.253.5:316.47(043.2)
COBISS:	87087107
Št. ogledov:	323
Št. prenosov:	53
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Nurse communication barriers in family medicine clinic
Sekundarni povzetek:	Background: Communication barriers cause a given message not to be delivered as intended. Obstacles can arise in all communication processes from the sender, recipient or from the environment. Our purpose of the final work is to investigate what are the communication barriers of a nurse in a family medicine clinic. Methods: The research of the final work was based on a quantitative research methodology, with which we wanted to obtain data on the communication barriers of a nurse in a family medicine clinic. As a research tool, we used a questionnaire, which was compiled on the basis of professional literature. The data were analyzed and moved using graphs and tables. Descriptive and inferential statistical methods were used. Results: We found that nurses, on average, perceive communication barriers well but often do not have enough time and skills to respond appropriately. We calculated that 58% of respondents believe that they are not sufficiently educated for cases where a communication barrier arises. Discussion and conclusion: More research should be done in the field of identifying communication barriers in nursing. Additional training of nurses on coping with emerging communication barriers in their work would also be needed.
Sekundarne ključne besede:	communication;communication barriers;nurses;patients;
Vrsta dela (COBISS):	Diplomsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za zdravstvene vede
Strani:	V, 28 f.
ID:	13270716